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Showing 71 - 80 of 96 results for "Claims process"

CommInsure enhances claims process

ALEX BURKE  |  FRIDAY, 11 MAR 2016
In response to recent media coverage, CommInsure chair Geoff Austin has apologised to affected customers and said "the concerns raised in the recent cases reported are not a reflection of the values of our people or our business." Austin added, "We ...

Narev apologetic in face of CommInsure allegations

MARK SMITH  |  MONDAY, 7 MAR 2016
Commonwealth Bank chief executive Ian Narev has issued a statement of apology in the face of fresh allegations of unethical conduct within the financial services giant, this time within its insurance arm. A joint Four Corners and Fairfax investigation ...

AMP Capital records solid profit growth

MARK SMITH  |  THURSDAY, 18 FEB 2016
... program is on track and we continue to focus on the improvement of our wealth protection business, with the new claims process providing a better outcome for customers and shareholders. "AMP has a clear focus to be a more customer centric, efficient ...

Life insurance claims revamped at industry fund

DARREN SNYDER  |  TUESDAY, 1 DEC 2015
... their new online "eClaims" management service and said it provides members with an ability to manage the end-to-end claims process online as well as be tailored to the member's specific condition. AIA Australia chief group insurance officer Stephanie ...

FEATURE: Reshaping insurance

ALEX BURKE  |  THURSDAY, 22 OCT 2015
... unemployment and adverse economic changes; growing super fund member awareness of and legal involvement in the claims process; an increase in mental illness/stress-related claims; increased automatic acceptance limits; and what APRA perceived as "generous" ...

Risk inflows up despite tightening margins

ALEX BURKE  |  MONDAY, 1 JUN 2015
... unemployment and adverse economic changes; growing super fund member awareness of and legal involvement in the claims process; an increase in mental illness and stress-related claims; increased automatic acceptance limits; and what APRA perceived as ...

Life insurer premiums up amid group policy concerns

ALEX BURKE  |  TUESDAY, 19 MAY 2015
... unemployment and adverse economic changes; growing super fund member awareness of and legal involvement in the claims process; an increase in mental illness/stress-related claims; increased automatic acceptance limits; and what APRA perceives as "generous" ...

Advisers debate insurance commissions ban

LAURA MILLAN  |  TUESDAY, 9 DEC 2014
... high commissions," he said. Shorte added that "planners would need to start charging a fee for help through the claims process as this is a very time consuming process that up until now has been subsidised by the receipt of annual commissions." JBS Financial ...

Research house launches direct ratings system

LAURA MILLAN  |  MONDAY, 28 APR 2014
... aspects of the customer experience such as the accessibility of the product, the additional help available and the claims process. "Defaqto has used criteria that differentiate products that offer better value for money, including maximum premium guarantees ...

US shutdown slowing pension payments

ALEX DUNNIN  |  MONDAY, 14 OCT 2013
The continuing US shutdown is beginning to slow pension payments, with fears growing some payments could stop. The US secretary for the Veterans Administration Benefits and Services, Eric Shinseki, appeared end last week before the Congress committee ...