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Showing 51 - 60 of 95 results for "Claims process"

Advisers underrated at claim time

DARREN SNYDER  |  WEDNESDAY, 11 OCT 2017
... claims. Much of this overlooks the role that advisers can play, and in many cases do play, in ensuring that the claims process meets the insurance promise," Sayer said. "Making a claim often results in considerable anxiety for an insured in the event ...

Risk advice firm partners to launch claims service

ALEX BURKE  |  MONDAY, 9 OCT 2017
... claims advice. Clients are given a personal claims advocate who provides ongoing support and advice throughout the claims process. ACA founding director Rob Vitnell said: "There's never been a more important time to innovate and embrace this changing ...

MetLife tracker enhances claims experience

KARREN VERGARA  |  MONDAY, 25 SEP 2017
... when we tested the digital claims tracker was the value they place on being able to keep up to speed with their claims process, even on days when they don't feel like picking up a phone and speaking with someone," Simmons said. MetLife research uncovered ...

AIA pilots door-to-door claims program

DARREN SNYDER  |  TUESDAY, 22 AUG 2017
... Claims on Wheels program will provide clients with their own personal claims consultant who will assist through the claims process. The consultant will also offer resources to form a support network for the client and their family. Based in Victoria ...

AFA launches conference program

JAMIE WILLIAMSON  |  WEDNESDAY, 16 AUG 2017
... trust through higher professional standards, integrating fees into risk advice, the role of the adviser in the claims process and where the threshold lies between general and personal advice. Delegates seeking inspiration around growing their advice ...

MLC Life adapts to meet shifting expectations

JAMIE WILLIAMSON  |  THURSDAY, 22 JUN 2017
The increasing importance of big data in the world of life insurance has seen MLC Life launch its new consumer-facing website, revealing the cornerstone of an ongoing digital transformation strategy. Aiming to align its digital offering with the evolving ...

Kinetic Super improves insurance offering

EMMA RAPAPORT  |  WEDNESDAY, 31 MAY 2017
... in income protection premiums Ability to claim on terminal illness cover extended from 12 to 24 months Improved claims process for an improved member experience "Providing positive retirement outcomes for our members and supporting the recruitment industry ...

MLC launches claims processing platform

KARREN VERGARA  |  TUESDAY, 30 MAY 2017
MLC Life Insurance launched a platform that it believes will process claims more efficiently. The life insurer has partnered with global claim management software provider ClaimVantage in an attempt to make claims quicker and simpler. MLC Life Insurance ...

HESTA appoints new insurer

DARREN SNYDER  |  FRIDAY, 26 MAY 2017
HESTA is joining the list of industry superannuation funds to move away from CommInsure as its group insurer. As part of a regular review of its insurance arrangements, the $39 billion industry fund announced it will appoint AIA Australia as its insurer ...

FSC launches draft APL standard for risk advice

ALEX BURKE  |  THURSDAY, 13 APR 2017
... researching the corporate strength, credit rating and ownership structure of a given insurer; investigating the insurer's claims process; and conducting a thorough product benefit and feature comparison. On that last point, the statement reads further ...