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Showing 11 - 20 of 95 results for "Claims process"

ASIC sues Cbus over insurance claim delays: 'We're sorry'

ELIZA BAVIN  |  TUESDAY, 12 NOV 2024
ASIC has launched legal proceedings against Cbus over delays in the processing of insurance claims made by members. Court documents were filed by ASIC in the Federal Court today, alleging members were impacted by delays to death and TPD claims processing ...

Brighter Super increases retirement bonus

JAMIE WILLIAMSON  |  THURSDAY, 10 OCT 2024
The retirement bonus received by Brighter Super members just got bigger, with the fund increasing the incentive it pays to retirees who transition to a pension account. The Retirement Reward paid by Brighter Super has risen from 0.5% in FY23 to 0.8% ...

AIA Australia releases new member insurance portal

ANDREW MCKEAN  |  MONDAY, 1 JUL 2024
... is always focussed on improving member outcomes and experiences, and accentuated the importance of the insurance claims process for members. "This insurance portal uplift is an exciting development that can provide members with an enhanced digital experience ...

Aussies underestimate life insurance's importance: Investment Trends

ANDREW MCKEAN  |  TUESDAY, 30 APR 2024
There is a gap in perception among Australians of life insurance as a crucial component of financial stability, according to an Investment Trends Consumer Insurance Needs report. The report said out of the 20 million adult Australians, 6.7 million have ...

Government divulges vision for superannuation

ANDREW MCKEAN  |  FRIDAY, 14 APR 2023
Assistant treasurer and minister for financial services Stephen Jones has detailed a three-pronged approach to superannuation reform that will forge national consensus, shift the focus from savings to retirement income, and elevate service standards ...

Regulators prioritise emerging areas of risk

CASSANDRA BALDINI  |  WEDNESDAY, 22 MAR 2023
Regulators are prioritising a range of emerging areas of risk across the superannuation industry. Speaking on a panel at the Conference of Major Superannuation Funds (CMSF) in Melbourne, APRA general manager superannuation Katrina Ellis, ASIC Commissioner ...

Still work to be done on group insurance: ASIC

JAMIE WILLIAMSON  |  WEDNESDAY, 22 MAR 2023
Superannuation funds need to improve the life insurance they provide members, with ASIC finding trustees have not made sufficient effort to do so since it began targeted work in the area in 2019. Last year, ASIC reviewed the actions of 15 trustees in ...

FSC releases claims handling standard for super funds

ANDREW MCKEAN  |  TUESDAY, 10 JAN 2023
... of Practice. The FSC said the new standard includes commitments for trustees to assist members in navigating the claims process. These commitments include helping members to complete the claims form and providing an initial eligibility assessment, only ...

Claim support a key skill for advisers: Report

CASSANDRA BALDINI  |  THURSDAY, 21 JUL 2022
... commissioned The Value of Financial Advisers at Claim Time to explore the role of financial advisers throughout the claims process from both the adviser and client perspectives. It revealed that of the 125 advisers surveyed 77% agreed that helping their ...

Life Code update expands consumer protections

JAMIE WILLIAMSON  |  WEDNESDAY, 22 JUN 2022
... protections introduced include extended protections to more types of vulnerability, capping interview times during the claims process to 90 minutes and a ban on allegations of fraud without prior authority and a new approach to obsolete medial definitions ...