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Showing 131 - 140 of 238 results for "Ombudsman"

ANZ chief says remediation is "distracting"

KARREN VERGARA  |  FRIDAY, 12 OCT 2018
... hundreds of people made submissions to the Royal Commission to have their cases heard? Elliot said the purpose of Financial Ombudsman Service is to hear such cases. The panel said given it is being replaced by AFCA, it shows that customers still aren't ...

CommInsure, TAL engaged in troubling conduct: Royal Commission

KARREN VERGARA  |  MONDAY, 24 SEP 2018
... CommInsure and Colonial Mutual Life Assurance (CMLA) executive general manager Helen Troup accepted CBA misled the Financial Ombudsman Service (FOS) in the case of one claimant who suffered from a heart attack. It also made inappropriate challenges to ...

AFCA membership deadline arrives

JAMIE WILLIAMSON  |  FRIDAY, 21 SEP 2018
... resolution scheme, approving the rules and processed to be applied to all complaints. At the time, almost all Financial Ombudsman Scheme members had transferred their membership to AFCA. However, only 64% of superannuation trustees and retirement savings ...

TAL hired private investigator to follow claimant: Royal Commission

KANIKA SOOD  |  THURSDAY, 13 SEP 2018
... the internal dispute resolution team gave the same verdict. She then hired a lawyer and went to the Financial Services Ombudsman, armed with more information including letters from her GP and psychiatrists who reinforced she had no ongoing conditions ...

ASIC marks AFCA milestone

KARREN VERGARA  |  THURSDAY, 13 SEP 2018
... credit representatives that deal with retail clients must join the AFCA scheme by 21 September 2018. Almost all Financial Ombudsman Scheme members have transferred their membership to AFCA, ASIC said. Only 64% of superannuation trustees and retirement ...

CommInsure misled FOS: Royal Commission

KARREN VERGARA  |  THURSDAY, 13 SEP 2018
CommInsure admitted it misled the Financial Ombudsman Service that was helping resolve a claimant's dispute by deliberately withholding medical information and delaying the process, the Royal Commission heard yesterday afternoon. Counsel assisting ...

Advice firm rebrands, confirms independence

JAMIE WILLIAMSON  |  WEDNESDAY, 29 AUG 2018
... 2008; it became self-licensed in October 2012. In May 2017, Hogben left the business, taking on a role at the Financial Ombudsman Service. Guided Wealth also restructured its business model to meet the Corporations Act definition of independent financial ...

AFCA funding lacks transparency: AIST

KARREN VERGARA  |  THURSDAY, 26 JUL 2018
... three different stages. Phase one will meet the costs of transition for three agencies - the Credit and Investments Ombudsman (CIO), the Financial Ombudsman Service (FOS) and the Superannuation and Complaints Tribunal (SCT) - to form AFCA on November ...

NAB names wealth advocate

KARREN VERGARA  |  TUESDAY, 26 JUN 2018
... 25 May 2018. More recently, Petre was chair of the consumer advisory panels for the ASIC and the Credit & Investments Ombudsman She is the current chair of the Code of Conduct Committee for the Australian Council for International Development; deputy ...

AFCA appoints chief executive

KANIKA SOOD  |  FRIDAY, 15 JUN 2018
The one-stop shop for financial services complaint has chosen David Locke as its chief ombudsman and chief executive. Locke is currently the Australian Charities and Not-for-Profits Commission (ACNC)'s assistant commissioner, charity services. ACNC ...