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Showing 131 - 140 of 203 results for "Ombudsman"

Bus operator fails to pay super

EMMA RAPAPORT  |  MONDAY, 30 JAN 2017
... will face court over thousands of dollars of alleged underpayments. A driver for AVA Travel contacted the Fair Work Ombudsman (FWO) after staff received a text message requiring them to provide an ABN and informing them that they would be engaged as ...

CBA defends 'incorrect' personal advice claims

JAMIE WILLIAMSON  |  MONDAY, 16 JAN 2017
... personal advice was not provided," he said. Gamertsfelder also cited a review of the case conducted by the Financial Ombudsman Service in 2012 which found in favour of the bank. Despite this, Gamertsfelder did concede that the Open Advice Review program ...

Ombudsman takes on ANZ fairness role

JAMIE WILLIAMSON  |  THURSDAY, 15 DEC 2016
A Commonwealth Ombudsman is entering a newly created role at ANZ in the New Year. Joining as customer fairness advisor, Colin Neave will be charged with improving fairness of the bank's products and services for retail, small business and wealth customers ...

Super disputes kept aside in Treasury review

DARREN SNYDER  |  WEDNESDAY, 7 DEC 2016
... would not be appropriate to replace the three existing schemes - the Superannuation Complaints Tribunal (SCT), Financial Ombudsman Service (FOS) and Credit and Investments Ombudsman (CIO) - with a single scheme covering all types of financial services ...

FOS and CIO should merge: report

ALEX BURKE  |  THURSDAY, 1 DEC 2016
The Financial Ombudsman Service and the Credit and Investments Ombudsman would be better off as a single entity, according to a new Financial Counselling Australia report. The report, based on a survey of FCA members, found that 75% of financial counsellors ...

Bank inquiry recommends breaking big four oligopoly

ALEX BURKE  |  FRIDAY, 25 NOV 2016
... licence." Other recommendations focused on compliance and remediation, the biggest of which was saying the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal should be either scrapped or amalgamated ...

ASIC finds life claim rates wildly inconsistent

ALEX BURKE  |  WEDNESDAY, 12 OCT 2016
... consumer." While he did not advocate "legislating for 'fairness'," he did say this idea should be "factored into the ombudsman scheme so they can take these issues into account."

CommInsure continues to be investigated

DARREN SNYDER  |  WEDNESDAY, 12 OCT 2016
... legal advice, engaged extensively with CommInsure and CommInsure's independent reviewers, and liaised with the Financial Ombudsman Service and the Superannuation Complaints Tribunal in relation to CommInsure matters. The update of sorts comes as ASIC ...

Adviser reform about recovering social licence

MARK SMITH  |  THURSDAY, 6 OCT 2016
... Financial national life insurance product manager Scott Moffitt, former AFA chief executive Richard Klipin, FOS lead ombudsman investments and advice June Smith, and APRA board member Geoff Summerhayes discussed all the major talking points relating ...

Inappropriate advice drives disputes

KERRIE SYDEE  |  TUESDAY, 6 SEP 2016
The Financial Ombudsman Service (FOS) received 34,095 disputes in 2015-16, a 7% increase on the previous year, according to the FOS 2015-16 annual review. Of the 20,298 disputes accepted 1,141 were investments and advice disputes (5%) and 1,095 were ...