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Showing 121 - 130 of 203 results for "Ombudsman"

NAB launches customer chatbot app

KARREN VERGARA  |  FRIDAY, 6 OCT 2017
... the wider banking industry, ASIC and customers to address concerns raised in the Small Business and Family Enterprise Ombudsman Kate Carnell's Small business loans inquiry report, Cook said.

Life insurance complaints down: FOS

JAMIE WILLIAMSON  |  FRIDAY, 6 OCT 2017
... Disputes surrounding investments, advice and life insurance accounted for 9% of all disputes accepted at the Financial Ombudsman Service of Australia last financial year. In its annual report FOS outlined that of the 22,475 disputes it accepted over ...

Industry body questions AFCA funding model

EMMA RAPAPORT  |  THURSDAY, 28 SEP 2017
... complaints. To illustrate their point, the AIST made reference to the number of complaints received by the Financial Ombudsman Service in 2015-2016 - 34,095, mostly regarding financial advice - and compared them to the number complaints received by the ...

Xenophon team introduce unpaid super Bill

KARREN VERGARA  |  MONDAY, 11 SEP 2017
... aligning super guarantee payments to the wage cycle, abolishing the monthly $450 threshold, and granting the Fair Work Ombudsman greater power to recoup unpaid super has been introduced in Parliament. Rebekha Sharkie, federal member for Mayo, South Australia ...

Panel appointed to ease AFCA transition

JAMIE WILLIAMSON  |  WEDNESDAY, 23 AUG 2017
... consumers, small business and industry," O'Dwyer said. Those appointed to the expert panel are: Shane Tregillis, chief ombudsman, Financial Ombudsman Service; Helen Davis, chair, Superannuation Complaints Tribunal; Robin Buckham, director at Self Employed ...

Ripoll to help victims of rogue advice

JAMIE WILLIAMSON  |  MONDAY, 14 AUG 2017
... advice recover their losses. Joining forces with Financial Rescue Australia, Ripoll said that despite the Financial Ombudsman Service's free complaints service having been established to help people recover losses, a certain level of skill is required ...

O'Dwyer names one-stop-shop dispute resolution lead

KARREN VERGARA  |  THURSDAY, 27 JUL 2017
... Authority (AFCA). The merger was flagged earlier in Budget documents stating AFCA will operate in place of the Financial Ombudsman Service, the Credit and Investments Ombudsman, and the Superannuation Complaints Tribunal from 1 July 2018. Edey retired ...

Macquarie pays the price for poor advice

JAMIE WILLIAMSON  |  FRIDAY, 9 JUN 2017
... a small number of cases are yet to be finalised as they are either the subject of litigation or a current Financial Ombudsman Service complaint.

Financial dispute authorities combined for 'one-stop-shop'

EMMA RAPAPORT  |  TUESDAY, 9 MAY 2017
... affordable process for consumers. The Australian Financial Complaints Authority (AFCA) will operate in place of the Financial Ombudsman Service, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal as an industry funded complaints ...

FPA appoints conduct commission chair

EMMA RAPAPORT  |  FRIDAY, 5 MAY 2017
... Ripoll, former Federal Member for Oxley. McDonald brings a wealth of experience to the role after serving as banking ombudsman, a presidential member of the Australian Administrative Appeals Tribunal, and chair of the Superannuation Complaints Tribunal. ...