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Showing 121 - 130 of 238 results for "Ombudsman"

FPA disciplines two members

HARRISON WORLEY  |  MONDAY, 4 MAR 2019
... complaint in November 2017. The CRC found Bainbridge fabricated documents issued from her practice to the Financial Ombudsman Service in response to the client complaint. Despite not actually fabricating the documents, Bainbridge accepted responsibility ...

AFCA hears legacy complaints

KANIKA SOOD  |  THURSDAY, 21 FEB 2019
... rule changes, which will have to be approved by the Australian Securities and Investments Commission (ASIC). AFCA chief ombudsman and chief executive David Locke said AFCA will work with all stakeholders to implement these changes fairly and effectively. ...

AFCA appoints new ombudsman

DARREN SNYDER  |  THURSDAY, 7 FEB 2019
The Australian Financial Complaints Authority will soon welcome its newest ombudsman, an appointment that will be dedicated to resolving disputes for small businesses including financial services firms. Joining AFCA from February 12 is Geoff Browne. ...

Harder for insurers to dodge claims

KANIKA SOOD  |  MONDAY, 4 FEB 2019
... medical definitions in denying a customer's heart attack claim and did not co-operate with the Financial Services Ombudsman to whom the customer made a complaint. It also denied 88% of the claims made on accidental death policies over the previous ...

Australia Day honours recognise industry stalwarts

JAMIE WILLIAMSON  |  TUESDAY, 29 JAN 2019
... was a commissioner and later deputy chair at ASIC, and is also a former chair of the Banking and Financial Services Ombudsman. Segal is a former NAB director and served on the board of the ASX from 2003 to 2015. She is currently chair of the Australia-Israel ...

TAL and Zurich lead inflows, CommInsure lags: Strategic Insights

KARREN VERGARA  |  WEDNESDAY, 9 JAN 2019
... and AMP (-0.7%). CommInsure said in the Royal Commission round examining life insurance that it misled the Financial Ombudsman Service that was helping resolve a claimant's dispute by deliberately withholding medical information and delaying the ...

AFCA receives 500 super complaints in first month

HARRISON WORLEY  |  THURSDAY, 6 DEC 2018
... the list, contributing to 45% and 21% of complaints each. But according to the authority's chief executive and chief ombudsman David Locke, the new kid on the block's tough first month met expectations. "This number of calls and complaints is on par ...

AFCA creates small businesses ombudsman role

KARREN VERGARA  |  FRIDAY, 16 NOV 2018
The newly established Australian Financial Complaints Authority (AFCA) will appoint an ombudsman dedicated to helping small businesses resolve disputes with their financial service providers. AFCA will consider complaints from small businesses with ...

One-stop complaints shop opens

DARREN SNYDER  |  THURSDAY, 1 NOV 2018
... said. "AFCA will have significantly higher monetary limits and compensation caps than were available under the Financial Ombudsman Service (FOS) and Credit and Investments Ombudsman (CIO)." It will be able to hear consumer complaints where the value ...

SMSFs: Who, what, where, when and how

JAMIE WILLIAMSON  |  MONDAY, 15 OCT 2018
... considering recommending a self-managed superannuation fund to clients. Australian Financial Complaints Authority lead ombudsman - superannuation, June Smith reinforced the importance of quality advice to the SMSF sector following recent criticism by ...