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Showing 161 - 170 of 204 results for "Ombudsman"

Maurice Blackburn mulls class action against Macquarie

LAURA MILLAN  |  MONDAY, 18 AUG 2014
... with the offer they receive can only contest that offer if they are prepared to initiate an action at the Financial Ombudsman's Service (FOS)," commercial lawyer Ben Hardwick said. He asked for a purpose-built review scheme with experts solely focused ...

Macquarie forced to contact all advice clients for remediation

LAURA MILLAN  |  FRIDAY, 15 AUG 2014
... $5,000 to cover the costs of that. Unsatisfied Macquarie customers will be able to raise the issue to the Financial Ombudsman Service (FOS), which has agreed to waive the usual limitation periods or claim thresholds in this particular matter. The EU ...

CBA, ASIC unveil details of new compensation scheme

LAURA MILLAN  |  FRIDAY, 8 AUG 2014
... from CFPL or FW, as well as the compensation offer. Clients will also be able to refer their matter to the Financial Ombudsman Service (FOS) with both licensees "agreeing to waive any limitation period or claim threshold that would normally apply to ...

Macquarie tight-lipped on EU details

LAURA MILLAN  |  FRIDAY, 25 JUL 2014
... independent expert. The group also said that "client remediation approach based on consistent application of Financial Ombudsman Service principles and is subject to oversight by Deloitte and ASIC.

CBA opens up compensation review to all advice clients

LAURA MILLAN  |  THURSDAY, 3 JUL 2014
... whether compensation is payable and, if so, how much. Customers will also be able to take the matter to the Financial Ombudsman Service. Narev did not give details of how the independent panel would be set up, how its members will be chosen or who they ...

Senate inquiry reccommends Royal Commission into CBA

LAURA MILLAN  |  THURSDAY, 26 JUN 2014
... consumer groups, accountants and financial planners. The committee also asked for an investigation by the Commonwealth Ombudsman into the allegations that suggested that ASIC had a conflict of interest when it granted regulatory relief for generic online ...

FOS model outdated, in need of major change

LAURA MILLAN  |  WEDNESDAY, 12 MAR 2014
The current Financial Ombudsman Services (FOS) model is in need of major changes in order to meet industry and consumer expectations, an independent review found. The review conducted by Cameron Ralph Navigator (CRN) is the first independent review ...

Compensation opposed for SMSFs: SPAA

HARRY PAGE  |  FRIDAY, 7 FEB 2014
... can pursue," Slattery said. The legal paths SMSFs can pursue include personal Indemnity schemes such as the Financial Ombudsman and the banking and credit legislation.

Customers accuse NAB of "predatory lending" in Senate inquiry

LAURA MILLAN  |  FRIDAY, 8 NOV 2013
... Brandson explained that NAB gave a loan a member of his family who did not have the assets or income to justify it. "The Ombudsman and NAB's lawyers know that the situation my family was placed in was a textbook case of unconscionable predatory lending," ...

ANZ praises ASIC "integrity" amid consumer complaints

LAURA MILLAN  |  WEDNESDAY, 6 NOV 2013
... resolve issues in a fair and responsible way." The bank encouraged customers to raise their concerns through the Financial Ombudsman Service (FOS). However, a review of the consumer submissions reveals that both the bank and the FOS have seemed to fail ...

Editor's Choice

Australian Retirement Trust people chief to depart

ELIZABETH FRY
Australian Retirement Trust has confirmed the departure of chief people officer Helen Jackson, who will leave at the end of the financial year.

SSGA loses $2.4bn in two months

KARREN VERGARA
State Street Global Advisors (SSGA) suffered $2.4 billion in net outflows over the last two months of 2023, the majority of which hit its Australian and international equities products.

AFCA seeks industry feedback on approaches

ELIZA BAVIN
The financial complaints authority is asking the industry for feedback on how it approaches issues and reaches decisions.

Apex, ACA partner to broaden client services

ANDREW MCKEAN
Apex Group and ACA Group have formed a partnership to offer their clients a wider range of services.

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