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Showing 201 - 210 of 238 results for "Ombudsman"

FOS model outdated, in need of major change

LAURA MILLAN  |  WEDNESDAY, 12 MAR 2014
The current Financial Ombudsman Services (FOS) model is in need of major changes in order to meet industry and consumer expectations, an independent review found. The review conducted by Cameron Ralph Navigator (CRN) is the first independent review ...

Compensation opposed for SMSFs: SPAA

HARRY PAGE  |  FRIDAY, 7 FEB 2014
... can pursue," Slattery said. The legal paths SMSFs can pursue include personal Indemnity schemes such as the Financial Ombudsman and the banking and credit legislation.

Customers accuse NAB of "predatory lending" in Senate inquiry

LAURA MILLAN  |  FRIDAY, 8 NOV 2013
... Brandson explained that NAB gave a loan a member of his family who did not have the assets or income to justify it. "The Ombudsman and NAB's lawyers know that the situation my family was placed in was a textbook case of unconscionable predatory lending," ...

ANZ praises ASIC "integrity" amid consumer complaints

LAURA MILLAN  |  WEDNESDAY, 6 NOV 2013
... resolve issues in a fair and responsible way." The bank encouraged customers to raise their concerns through the Financial Ombudsman Service (FOS). However, a review of the consumer submissions reveals that both the bank and the FOS have seemed to fail ...

Advice main concern in FOS investment disputes

LAURA MILLAN  |  WEDNESDAY, 23 OCT 2013
Financial advice keeps being the main concern for consumers who lodge investment-related claims to the Financial Ombudsman Service (FOS). The FOS 2012-13 annual review found an 11% reduction of all disputes. In total, the FOS received 32,307 disputes ...

ASIC cancels Perth stockbroker's licence

JAMES FERNYHOUGH  |  THURSDAY, 1 AUG 2013
... continuing its inquiries into Stellar Securities, and has directed anyone with a complaint against the firm to the Financial Ombudsman Service.

First submissions to ASIC inquiry made public

LAURA MILLAN  |  FRIDAY, 26 JUL 2013
... letter to the Commission. The couple doesn't disclose which bank made the loan, but it complains that the Financial Ombudsman Service (FOS) has closed the file because it exceeds its jurisdictional limit of $500,000 and asks for more protection by ASIC. ...

FPA calls for improved education on advice

LINDA HAUSKEN  |  TUESDAY, 8 MAY 2012
... curriculum. The Financial Planning Association (FPA), Australian Securities & Investments Commission (ASIC) and the Financial Ombudsman Service (FOS) hosted an educational workshop for advisers to combat issues addressed in the recently released ASIC ...

Flaws in advice system revealed by ASIC report

ELISE BURGESS  |  WEDNESDAY, 28 MAR 2012
... a series of workshops to address issues in the survey, as announced last week, co-hosted with ASIC and the Financial Ombudsman Service (FOS). "The FPA believes it is vital for all key stakeholders involved in shaping and regulating the financial planning ...

ASIC, FPA, and FOS address shadow shopper report

ELISE BURGESS  |  WEDNESDAY, 21 MAR 2012
... were graded as "adequate" by a panel. As a result, the Financial Planning Association (FPA), ASIC and the Financial Ombudsman Service (FOS) will host workshops targeting all financial planning professionals covering issues within the report for individual ...