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Showing 111 - 120 of 238 results for "Ombudsman"

AFCA looks to expand senior ranks

KRISTI CHENG  |  FRIDAY, 26 JUL 2019
... direct reports and the responsibility for around 400 staff. The chief operating officer will report directly to the chief ombudsman/chief executive. Key qualities required include experience in operational management in large organisations undergoing ...

AFCA delivers $83 million win

ELIZABETH MCARTHUR  |  MONDAY, 15 JUL 2019
... been resolved. Of the resolved complaints, 74% were resolved in favour of the complainant or by agreement. AFCA chief ombudsman and chief executive David Locke said the large number of complaints highlighted the importance of AFCA. "AFCA stands firmly ...

Xplore Wealth launches new solution

HARRISON WORLEY  |  WEDNESDAY, 3 JUL 2019
... that efficiently supports our loyal advisers and their clients," he said. Separately, non-executive director and AFCA ombudsman Pamela McAlister stepped down from her role on the firm's board due to the increased demands of her regulatory role. EISS ...

ASIC approves AFCA rules change

ELIZABETH MCARTHUR  |  TUESDAY, 18 JUN 2019
... intervene in AFCA's decision making. AFCA today welcomed ASIC's announcement that it had approved the changes. AFCA chief ombudsman and chief executive David Locke said: "AFCA's ability to consider legacy complaints dating back to 2008 provides people ...

New AFCA remit not enough: Law firm

KANIKA SOOD  |  MONDAY, 17 JUN 2019
... started operating in November last year, taking over the external dispute resolution previously handled by the Financial Ombudsman Service, the Credit and Investments Ombudsman and Superannuation Complaints Tribunal.

Minimum wage rises by 3%

HARRISON WORLEY  |  TUESDAY, 4 JUN 2019
... award minimum wages and an improvement in their living standards." The Australian Small Business and Family Enterprise Ombudsman Kate Carnell said she backed the Commission's independent process in arriving at the decision, but said the increase - which ...

AFCA seeks to strengthen leadership

ELIZABETH MCARTHUR  |  THURSDAY, 23 MAY 2019
... The Australian Financial Complaints Authority (AFCA) is recruiting for a number of newly-created senior roles. Chief ombudsman and chief executive David Locke will appoint a deputy chief ombudsman and general counsel. The new leadership roles will be ...

ASIC to strengthen complaints handling

ELIZABETH MCARTHUR  |  THURSDAY, 16 MAY 2019
... AFCA has welcomed ASIC's announcement that it will strengthen complaints handling within financial firms. AFCA chief ombudsman and chief executive David Locke said: "Increased transparency is good news." It will help firms to continuously improve, and ...

FASEA welcomes new directors

HARRISON WORLEY  |  MONDAY, 8 APR 2019
... inception, and was appointed to the board after spending four years as a director of its predecessor, the Financial Ombudsman Service (FOS). Previously, Freeman spent more than a year as a director of the Australian Competition and Consumer Commission ...

Budget: RC response to cost over $600m

HARRISON WORLEY  |  TUESDAY, 2 APR 2019
... and business who remain unpaid over dispute resolution determinations made by legacy mechanisms such as the Financial Ombudsman Service. The Financial Services Reform Implementation Taskforce set up within Treasury to carry out the Government's responses ...