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Showing 101 - 110 of 238 results for "Ombudsman"

Permanent ban follows alleged SMSF theft

HARRISON WORLEY  |  WEDNESDAY, 5 FEB 2020
... According to the corporate regulator, Tran failed to co-operate with and assist the Australian Financial Complaints Ombudsman when it looked into client complaints against her, and also failed to explain the misappropriation of her client's savings. ...

AMP urged to mediate with advisers

ELIZA BAVIN  |  FRIDAY, 31 JAN 2020
The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell, has urged AMP to formally commit to mediation as it moves to exit up to 250 financial planning businesses. Carnell said over 80 AMP advisers have visited her offices in the ...

CBA underpayments reach $53 million

ELIZA BAVIN  |  MONDAY, 16 DEC 2019
... and, where applicable, superannuation," Comyn said. The underpayments were self-reported by the bank to the Fair Work Ombudsman in February this year, with CBA working closely with the ombudsman as it conducts its own investigation into the matter. The ...

Planners heed SMSF risk warning

JAMIE WILLIAMSON  |  FRIDAY, 29 NOV 2019
... further guidance around what constitutes an appropriate or acceptable investment strategy. Providing some context, an AFCA ombudsman who was in the crowd stood up and described some of the cases the body is currently dealing with, mentioning that some ...

AFCA reveals approach to Code of Ethics compliance

JAMIE WILLIAMSON  |  FRIDAY, 29 NOV 2019
... assessing financial planner conduct in relation to the Code of Ethics. Speaking at the FPA Congress, AFCA deputy chief ombudsman June Smith said the body will take a measured and considered approach to interpreting the code's provisions, only assessing ...

Advice practices urged to contact ombudsman

ELIZABETH MCARTHUR  |  WEDNESDAY, 6 NOV 2019
The Australian Small Business and Family Enterprise Ombudsman Kate Carnell is calling on small business financial advice practices to share their experiences. Carnell wants to hear from those small and family enterprises being pushed out by financial ...

AFCA appoints chief operating officer

ELIZABETH MCARTHUR  |  MONDAY, 4 NOV 2019
... Australian Tax Office. Justin Untersteiner will join AFCA from the start of December. AFCA chief executive and chief ombudsman David Locke said Untersteiner's expertise leading operations at the Australian Tax Office will serve him well in the new role. ...

AFCA delivers $185m in compensation

ELIZABETH MCARTHUR  |  FRIDAY, 1 NOV 2019
... internally by financial firms and so the individual then brings their complaint to AFCA," AFCA chief executive and chief ombudsman David Locke said. "We take our commitment to fairness and independence very seriously, and where possible we encourage ...

AFCA gets 1450 complaints a week

ELIZABETH MCARTHUR  |  WEDNESDAY, 16 OCT 2019
... "Some may be resolved between the parties at any stage during the process, whereas others may proceed all the way to an Ombudsman's Determination." Recently, the Competition and Consumer (External Dispute Resolution Scheme - Banking Sector) Instrument ...

AFCA ombudsman addresses adviser concerns

KRISTI CHENG  |  TUESDAY, 10 SEP 2019
AFCA ombudsman Shail Singh has addressed common adviser concerns regarding the authority's introduction of legacy complaints. Speaking at a recent Financial Planning Association of Australia event, Singh said AFCA will apply the standard of the relevant ...