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Showing 71 - 80 of 238 results for "Ombudsman"

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
... lead ombudsmen for insurance and small business, hiring from ASIC and Westpac. Emma Curtis has been appointed as lead ombudsman, insurance and Suanne Russell joined as lead ombudsman, small business. Curtis joins from ASIC where she was senior executive ...

AFCA welcomes new chair

KARREN VERGARA  |  MONDAY, 17 MAY 2021
... been involved in. John's independence and experience will be instrumental in driving AFCA's vision to be a world-class ombudsman service into the future," Coonan said. Coonan is the authority's inaugural chair, appointed in April 2018 with the task of ...

Advice practices set to benefit from tax cuts

KARREN VERGARA  |  WEDNESDAY, 12 MAY 2021
... recovery actions against a small business, while the case is being heard," Australian Small Business and Family Enterprise Ombudsman Bruce Billson said. The Financial Planning Association of Australia said it welcomes a number of changes to superannuation ...

Key Treasury initiatives outlined

JAMIE WILLIAMSON  |  TUESDAY, 11 MAY 2021
... the delivery of its priorities. These include Treasury's engagement with key agencies like ASIC and the Small Business Ombudsman ($49m) and the continued operation of the Financial Adviser Standards and Ethics Authority until December 31 ($2.5m).

FPA launches file note guidance

ELIZABETH MCARTHUR  |  MONDAY, 26 APR 2021
... gives greater clarity around why decisions are made but could be used when supporting evidence is needed." AFCA chief ombudsman David Locke said record keeping and communication are key for advisers to avoid complaints and address them effectively. "Documents ...

Review of AFCA underway

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
... establishment of AFCA represented significant reform of financial services complaints resolution in Australia," AFCA chief ombudsman and chief executive David Locke said. "We are proud of all that AFCA has achieved in the space of two years. AFCA welcomes ...

AFCA chair under fire

ELIZABETH MCARTHUR  |  THURSDAY, 18 FEB 2021
... time," Smith added. A spokesperson for AFCA said: "As chair of AFCA, Helen Coonan has helped to establish a world-class ombudsman service that is free to consumers and small business, and binding on financial firms. During her time as chair, AFCA has ...

Australian Unity owes staff $4.3m

KARREN VERGARA  |  WEDNESDAY, 25 NOV 2020
... disability services. In FY20, it contributed $496.4 million in revenue to the group. The firm has notified the Fair Work Ombudsman of the findings. The $4.25 million estimate does not include superannuation or the interest on wages and entitlements ...

AFCA pivots to member experience

ANNABELLE DICKSON  |  MONDAY, 23 NOV 2020
... the financial services sector with just 2,575 license members receiving a complaint against them. AFCA acting chief ombudsman and chief executive Justin Untersteiner said over the next two years it will make a "conscious and deliberate effort" to improve ...

Financial services complaints rise

ELIZA BAVIN  |  MONDAY, 9 NOV 2020
... risen to 80,546 from 47,223, which is a 14% increase in the monthly average compared to the last financial year. The ombudsman reported that it resolved 76,681 complaints during the 2019-20 financial year and awarded or obtained $258.6 million in compensation ...