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Showing 81 - 90 of 201 results for "Ombudsman"

ASIC to strengthen complaints handling

ELIZABETH MCARTHUR  |  THURSDAY, 16 MAY 2019
... AFCA has welcomed ASIC's announcement that it will strengthen complaints handling within financial firms. AFCA chief ombudsman and chief executive David Locke said: "Increased transparency is good news." It will help firms to continuously improve, and ...

FASEA welcomes new directors

HARRISON WORLEY  |  MONDAY, 8 APR 2019
... inception, and was appointed to the board after spending four years as a director of its predecessor, the Financial Ombudsman Service (FOS). Previously, Freeman spent more than a year as a director of the Australian Competition and Consumer Commission ...

Budget: RC response to cost over $600m

HARRISON WORLEY  |  TUESDAY, 2 APR 2019
... and business who remain unpaid over dispute resolution determinations made by legacy mechanisms such as the Financial Ombudsman Service. The Financial Services Reform Implementation Taskforce set up within Treasury to carry out the Government's responses ...

FPA disciplines two members

HARRISON WORLEY  |  MONDAY, 4 MAR 2019
... complaint in November 2017. The CRC found Bainbridge fabricated documents issued from her practice to the Financial Ombudsman Service in response to the client complaint. Despite not actually fabricating the documents, Bainbridge accepted responsibility ...

AFCA hears legacy complaints

KANIKA SOOD  |  THURSDAY, 21 FEB 2019
... rule changes, which will have to be approved by the Australian Securities and Investments Commission (ASIC). AFCA chief ombudsman and chief executive David Locke said AFCA will work with all stakeholders to implement these changes fairly and effectively. ...

AFCA appoints new ombudsman

DARREN SNYDER  |  THURSDAY, 7 FEB 2019
The Australian Financial Complaints Authority will soon welcome its newest ombudsman, an appointment that will be dedicated to resolving disputes for small businesses including financial services firms. Joining AFCA from February 12 is Geoff Browne. ...

Harder for insurers to dodge claims

KANIKA SOOD  |  MONDAY, 4 FEB 2019
... medical definitions in denying a customer's heart attack claim and did not co-operate with the Financial Services Ombudsman to whom the customer made a complaint. It also denied 88% of the claims made on accidental death policies over the previous ...

Australia Day honours recognise industry stalwarts

JAMIE WILLIAMSON  |  TUESDAY, 29 JAN 2019
... was a commissioner and later deputy chair at ASIC, and is also a former chair of the Banking and Financial Services Ombudsman. Segal is a former NAB director and served on the board of the ASX from 2003 to 2015. She is currently chair of the Australia-Israel ...

TAL and Zurich lead inflows, CommInsure lags: Strategic Insights

KARREN VERGARA  |  WEDNESDAY, 9 JAN 2019
... and AMP (-0.7%). CommInsure said in the Royal Commission round examining life insurance that it misled the Financial Ombudsman Service that was helping resolve a claimant's dispute by deliberately withholding medical information and delaying the ...

AFCA receives 500 super complaints in first month

HARRISON WORLEY  |  THURSDAY, 6 DEC 2018
... the list, contributing to 45% and 21% of complaints each. But according to the authority's chief executive and chief ombudsman David Locke, the new kid on the block's tough first month met expectations. "This number of calls and complaints is on par ...