Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 91 - 100 of 238 results for "Ombudsman"

AFCA sees 14% rise in complaints

ELIZA BAVIN  |  THURSDAY, 2 JUL 2020
... of the complainant, with banks being the most complained about financial institution. AFCA chief executive and chief ombudsman David Locke said most complaints have been about credit, insurance claims, and superannuation. "One in 10 complaints also related ...

Calls to investigate treatment of AMP advisers

ELIZABETH MCARTHUR  |  FRIDAY, 26 JUN 2020
... were worth before these changes," she said. The Senator added that the Australian Small Business and Family Enterprise Ombudsman has received over a hundred complaints from the financial advisers affiliated with AMP over these issues. O'Neill asked Shipton ...

Suncorp wealth head departs

HARRISON WORLEY  |  MONDAY, 11 MAY 2020
... to offer my sincere apologies to those who may have been affected." The bank has reported the issues to the Fair Work Ombudsman and tapped Deloitte to help it deal with the issue.

Businesses urged to apply for JobKeeper

ELIZA BAVIN  |  MONDAY, 27 APR 2020
The Australian Small Business and Family Enterprise ombudsman Kate Carnell is concerned that many small businesses may not be applying for the JobKeeper scheme. Carnell said there is a concern from many small business owners that they cannot afford ...

MLC Life executive joins AFCA

HARRISON WORLEY  |  FRIDAY, 17 APR 2020
A member of MLC Life's leadership team has been appointed lead ombudsman for investments and advice at AFCA. A former industry super fund has also joined the body as lead ombudsman for superannuation. MLC Life Insurance chief of customer operation Natalie ...

AFCA extends complaints response time

ALLY SELBY  |  THURSDAY, 16 APR 2020
... to provide an initial response, once the dispute reaches the case management stage." AFCA chief executive and chief ombudsman David Locke said the temporary extension comes at a time when financial services firms and the general community face unprecedented ...

Count Financial bolsters leadership team

ALLY SELBY  |  MONDAY, 6 APR 2020
... Professional Conduct Committee, was a member of the Financial Planning Advisory Committee to the board of the Financial Ombudsman service, and also served as the governor and secretary of the Institute of Internal Auditors. Countplus sold its financial ...

AFCA updates approach amid COVID-19 crisis

ALLY SELBY  |  THURSDAY, 26 MAR 2020
... Complaints Authority will shift its dispute resolution approach, prioritising complaints that relate to COVID-19. The ombudsman said although COVID-19 complaints would be fast-tracked, the circumstances under which financial firms are operating will ...

De Ferrari unaware of legal action

ELIZA BAVIN  |  THURSDAY, 13 FEB 2020
... also investigating legal options for its members. In another blow, the Australian Small Business and Family Enterprise Ombudsman Kate Carnell called on small business financial advisers to reach out after news of pending class actions against AMP were ...

AMPFPA action progresses, associations merge

JAMIE WILLIAMSON  |  WEDNESDAY, 12 FEB 2020
... supportive of the FPA and AFA but we do believe a common voice is needed when speaking to government." The Small Business Ombudsman asked AMP to mediate with up to 250 advice practices ahead of Christmas. At the end of January it again urged the institution ...