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Showing 41 - 50 of 201 results for "Ombudsman"

Australian Unity owes staff $4.3m

KARREN VERGARA  |  WEDNESDAY, 25 NOV 2020
... disability services. In FY20, it contributed $496.4 million in revenue to the group. The firm has notified the Fair Work Ombudsman of the findings. The $4.25 million estimate does not include superannuation or the interest on wages and entitlements ...

AFCA pivots to member experience

ANNABELLE DICKSON  |  MONDAY, 23 NOV 2020
... the financial services sector with just 2,575 license members receiving a complaint against them. AFCA acting chief ombudsman and chief executive Justin Untersteiner said over the next two years it will make a "conscious and deliberate effort" to improve ...

Financial services complaints rise

ELIZA BAVIN  |  MONDAY, 9 NOV 2020
... risen to 80,546 from 47,223, which is a 14% increase in the monthly average compared to the last financial year. The ombudsman reported that it resolved 76,681 complaints during the 2019-20 financial year and awarded or obtained $258.6 million in compensation ...

BOQ expects to back pay $11m in SG

KARREN VERGARA  |  WEDNESDAY, 30 SEP 2020
... completes a broader external wage analysis and review for enterprise agreement employees." It has advised the Fair Work Ombudsman and the Financial Services Union of the errors, and engaged external third parties to assist with the analysis and remediation ...

817 super complaints during COVID-19

ELIZABETH MCARTHUR  |  WEDNESDAY, 23 SEP 2020
... complaints relating to travel insurance and early access to superannuation in particular," AFCA chief executive and chief ombudsman David Locke said. "With the early access to superannuation, complaints initially related to delays in payments. It was ...

Interim insolvency protections extended

KARREN VERGARA  |  THURSDAY, 10 SEP 2020
... time to pay or respond has increased from 21 days to six months. The Australian Small Business and Family Enterprise Ombudsman Kate Carnell welcomed the extension. "These necessary measures give otherwise viable small businesses more time to recover ...

AMP deed of release bars advisers joining class action

ELIZABETH MCARTHUR  |  MONDAY, 7 SEP 2020
... said. "Throughout the process AMP has consulted with affected advisers, the industry associations and the Small Business Ombudsman, including participating in several mediation sessions with advisers. We are providing support to advisers to help them ...

AMP does not treat advisers fairly: Poll

ELIZABETH MCARTHUR  |  TUESDAY, 1 SEP 2020
... against AMP by its own advisers over the reduction in BOLR values. The Australian Small Business and Family Enterprise Ombudsman has continued to urge AMP to mediate with its advisers. By January 2020, the ombudsman had been approached by more than 80 ...

AFCA creates new role

ANNABELLE DICKSON  |  TUESDAY, 4 AUG 2020
... commercial partnerships - integrated customer service and manager of customer strategy. AFCA chief executive and chief ombudsman David Locke said: "Campbell has a strong background in managing and tailoring the membership experience. He brings a wealth ...

Advisers file class action against AMP

JAMIE WILLIAMSON  |  WEDNESDAY, 29 JUL 2020
... expected to be filed in February but was delayed again. It comes as the Australian Small Business and Family Enterprise Ombudsman refers numerous BOLR-related cases for mediation on the back of more than 100 complaints, and calls for a review of AMP's ...