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Showing 1 - 10 of 238 results for "Ombudsman"

We don't always vote in complainants' favour: AFCA

MATTHEW WAI  |  MONDAY, 1 JUN 2026
... Authority (AFCA) addressed a crowd of financial advisers at the MDS Self Licensing Summit 2026, busting the myth the ombudsman is always targeting them. Speaking at a discussion panel at last Thursday, AFCA senior ombudsman Nicholas Battaerd said based ...

Small pocket of failed measures can 'blow the entire business': Anderson

MATTHEW WAI  |  FRIDAY, 29 MAY 2026
... and don't just respond with a template answer." Further, Australian Financial Complaints Authority (AFCA) senior ombudsman Nick Battaerd added he's seen an authorised representative, who was also an adviser, selling non-existent products but it was ...

AFCA puts InterPrac determinations on ice

KARREN VERGARA  |  FRIDAY, 29 MAY 2026
... savings. We are now being forced to fight the very systems that was supposedly created to protect us." AFCA acting chief ombudsman and chief executive June Smith commented: "We understand that investors want to have their complaints resolved as quickly ...

AFCA appoints lead superannuation ombudsman

VINNY VUCAGO  |  MONDAY, 25 MAY 2026
The Australian Financial Complaints Authority (AFCA) has appointed Paul Woodburn as its new lead ombudsman superannuation, succeeding Heather Gray, who had served as lead ombudsman superannuation since 2020. Woodburn commenced in the role on May 25 ...

Financial services failing to provide consistent outcomes: AFCA

MATTHEW WAI  |  FRIDAY, 22 MAY 2026
... have amplified consequences where systems were not sufficiently responsive to individual circumstances." Based on the ombudsman's investigation, these matters occured during individual interactions, but actions conducted by the firms were "not consistently" ...

AFCA names inaugural chief scams officer

MATTHEW WAI  |  THURSDAY, 26 MAR 2026
... digital platforms in scam complaints, AFCA said. Congratulating Lacey on his appointment, AFCA chief executive and chief ombudsman David Locke said the role will help AFCA establish the world's first multi-party dispute resolution scheme for scams. "As ...

AFCA expands C-suite with three hires

ELIZA BAVIN  |  TUESDAY, 3 MAR 2026
... technology officer. Brigid Parsonson has also been appointed as chief operating officer. AFCA chief executive and chief ombudsman David Locke said the new appointments ensure AFCA has the right expertise in place to prepare for the future and meet the ...

AFCA receives record complaints in 2025

MATTHEW WAI  |  THURSDAY, 26 FEB 2026
... simultaneous investigations underway, and we remain firmly committed to progressing these matters as quickly as we can," chief ombudsman and chief executive David Locke said. Separately, AFCA has issued its 1000 Dixon Advisory determination, which is ...

SMSF advice guidelines require improvement: AFCA

MATTHEW WAI  |  FRIDAY, 20 FEB 2026
... suitability of establishing an SMSF and the types of other professional advice available to their clients. AFCA senior ombudsman Alexandra Sidoti argues the guidance should better address the understanding of the role of SMSFs, time management, and vulnerability. ...

Aussie veterans front Senate over underpaid pensions

ELIZA BAVIN  |  THURSDAY, 19 FEB 2026
... misleading information regarding these Commutation payments, which has left them out of pocket - a claim the Commonwealth Ombudsman later agreed with. The Ombudsman determined the Department of Defence had, in fact, historically provided DFRDB members ...
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