Technical glitch hits Team Super investment switches

Team Super members have been blocked from making online investment switches due to a "technical issue" stemming from a technology partner.

Team Super confirmed to Financial Standard it is in the process of fixing the issue but did not specify which technology provider or when and how the technical issue started.

"Unfortunately, due to technical issues, investment switches are currently unavailable online. We apologise for any inconvenience this may cause and are working to restore this online service as soon as possible. To make an investment switch, download the Super or Pension form," the super fund's website shows.

In a statement to Financial Standard, Team Super said: "Due to a technical issue experienced by one of our technology partners, Team Super members have recently been unable to make investment switches through our member portal."

"While this specific functionality is being restored, Team Super members are still able to make investment switches through other online channels. All other member portal capabilities remain unaffected. Team Super is committed to maintaining the reliability of its member portal and is working closely with its technology partners to restore the investment switch functionality in its member portal."

Amid the volatility from the Middle East conflict, Team Super chief investment officer Seamus Collins told members in early March: "It's important to keep in mind that while events like these may have a short-term impact, this volatility isn't unexpected and it's been seen many times before. Remember, it was less than a year ago that share markets fell due to the uncertainty around tariffs and have since more than recovered."

Collins added while the recent falls in share markets can be unsettling, it's important for members to look past the short-term movements and keep focussed on the long-term investment strategy and goals.

"Changes you make now can be costly as you're locking in your losses so if you're unsure what to do next, call us and we can put you in touch with Team Super Financial Advice," he said.

Last October, the prudential regulator warned super funds about relying on a concentrated set of technology providers and the dependency on the cloud and movement of workloads to it has "exponentially increased third-party and concentration risk, data security and privacy concerns."

This came off the back of UniSuper's major systems outage with members unable to log in to access account balances and services.

Members were also blocked form using calculators or consolidating their super, switching investments, accessing holdings data, uploading documents, or making withdrawal requests. The super fund's app also went down.

Team Super is the merger between Mine Super and TWUSUPER, which officially took hold in March 2025.