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Showing 1 - 10 of 31 results for "David Locke"

Natalie Cameron named AFCA lead ombudsman

ANDREW MCKEAN  |  THURSDAY, 7 JUL 2022
... AFCA. She has been acting in the banking and finance role since January. AFCA chief ombudsman and chief executive David Locke said: "Natalie brings to this role a wealth of experience in law, financial services and dispute resolution." "She has already ...

AFCA adopts user pays funding model

CASSANDRA BALDINI  |  TUESDAY, 31 MAY 2022
... users of the external dispute resolution scheme and peak industry bodies. AFCA's chief ombudsman and chief executive David Locke said the feedback received was overwhelmingly positive. "Members welcomed the fact the model rewards good complaints resolution ...

AFCA consults on funding

ELIZABETH MCARTHUR  |  THURSDAY, 10 MAR 2022
... transparent and equitable model that is supported by strong data and modelling," AFCA chief ombudsman and chief executive David Locke said. "We have listened to what you have told us over the past few years, and this has been used to design a model that ...

AFCA must improve transparency: Hume

KARREN VERGARA  |  THURSDAY, 25 NOV 2021
... environment" and that there are no systemic issues with its independence and operations, chief ombudsman and chief executive David Locke said that results overall show a positive report card. He acknowledged that there are areas where AFCA can improve ...

AFCA launches new platform to improve dispute resolution

CHLOE WALKER  |  FRIDAY, 19 NOV 2021
... compare their performance against anonymised but similar financial firms. AFCA chief executive and chief ombudsman David Locke said the dashboard is a significant milestone and will ultimately help financial firms reduce customer complaints. "Using the ...

Big four bank complaints drop

ANNABELLE DICKSON  |  THURSDAY, 7 OCT 2021
... and cheaper for consumers and firms compared to an alternative such as a court or tribunal," AFCA chief executive David Locke said. "We also saw that over 70% of cases were resolved in the early stages of AFCA's process with an agreement being reached ...

Superannuation complaints down 31%: AFCA

KANIKA SOOD  |  MONDAY, 5 JUL 2021
... and refunds, and over $200 million in remediation payments since AFCA's start in November 2018. AFCA chief executive David Locke said government support, business relief measures and a steadying economy had a positive effect on complaint levels in 2020-21. ...

Life Code Compliance Committee chair named

ANNABELLE DICKSON  |  TUESDAY, 8 JUN 2021
... practice. Ms McClelland will bring deep and diverse experience to leadership of the committee," AFCA chief executive David Locke said. Last year, the LCCC said life insurers were not taking their obligations under the Life Insurance Code of Practice ...

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
... in the insurance industry. She brings many years of experience in consumer law and insurance," AFCA chief ombudsman David Locke said. Curtis takes over from John Price who is retiring as lead ombudsman after 17 years with AFCA and its predecessor schemes. ...

FPA launches file note guidance

ELIZABETH MCARTHUR  |  MONDAY, 26 APR 2021
... clarity around why decisions are made but could be used when supporting evidence is needed." AFCA chief ombudsman David Locke said record keeping and communication are key for advisers to avoid complaints and address them effectively. "Documents created ...
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