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Showing 1 - 10 of 28 results for "David Locke"

AFCA must improve transparency: Hume

KARREN VERGARA  |  THURSDAY, 25 NOV 2021
... environment" and that there are no systemic issues with its independence and operations, chief ombudsman and chief executive David Locke said that results overall show a positive report card. He acknowledged that there are areas where AFCA can improve ...

AFCA launches new platform to improve dispute resolution

CHLOE WALKER  |  FRIDAY, 19 NOV 2021
... compare their performance against anonymised but similar financial firms. AFCA chief executive and chief ombudsman David Locke said the dashboard is a significant milestone and will ultimately help financial firms reduce customer complaints. "Using the ...

Big four bank complaints drop

ANNABELLE DICKSON  |  THURSDAY, 7 OCT 2021
... and cheaper for consumers and firms compared to an alternative such as a court or tribunal," AFCA chief executive David Locke said. "We also saw that over 70% of cases were resolved in the early stages of AFCA's process with an agreement being reached ...

Superannuation complaints down 31%: AFCA

KANIKA SOOD  |  MONDAY, 5 JUL 2021
... and refunds, and over $200 million in remediation payments since AFCA's start in November 2018. AFCA chief executive David Locke said government support, business relief measures and a steadying economy had a positive effect on complaint levels in 2020-21. ...

Life Code Compliance Committee chair named

ANNABELLE DICKSON  |  TUESDAY, 8 JUN 2021
... practice. Ms McClelland will bring deep and diverse experience to leadership of the committee," AFCA chief executive David Locke said. Last year, the LCCC said life insurers were not taking their obligations under the Life Insurance Code of Practice ...

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
... in the insurance industry. She brings many years of experience in consumer law and insurance," AFCA chief ombudsman David Locke said. Curtis takes over from John Price who is retiring as lead ombudsman after 17 years with AFCA and its predecessor schemes. ...

FPA launches file note guidance

ELIZABETH MCARTHUR  |  MONDAY, 26 APR 2021
... clarity around why decisions are made but could be used when supporting evidence is needed." AFCA chief ombudsman David Locke said record keeping and communication are key for advisers to avoid complaints and address them effectively. "Documents created ...

Review of AFCA underway

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
... significant reform of financial services complaints resolution in Australia," AFCA chief ombudsman and chief executive David Locke said. "We are proud of all that AFCA has achieved in the space of two years. AFCA welcomes the opportunity to make a submission ...

Financial services complaints rise

ELIZA BAVIN  |  MONDAY, 9 NOV 2020
... loans (5722) and motor vehicle comprehensive insurance (4104). Despite the increase in complaints, chief executive David Locke said AFCA was able to resolve the majority of complaints quickly, with complaints taking an average of 73 days to reach an ...

817 super complaints during COVID-19

ELIZABETH MCARTHUR  |  WEDNESDAY, 23 SEP 2020
... relating to travel insurance and early access to superannuation in particular," AFCA chief executive and chief ombudsman David Locke said. "With the early access to superannuation, complaints initially related to delays in payments. It was challenging ...
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