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Showing 1 - 10 of 48 results for "David Locke"

AFCA names inaugural chief scams officer

MATTHEW WAI | THURSDAY, 26 MAR 2026

... platforms in scam complaints, AFCA said. Congratulating Lacey on his appointment, AFCA chief executive and chief ombudsman David Locke said the role will help AFCA establish the world's first multi-party dispute resolution scheme for scams. "As founder ...

AFCA expands C-suite with three hires

ELIZA BAVIN | TUESDAY, 3 MAR 2026

... officer. Brigid Parsonson has also been appointed as chief operating officer. AFCA chief executive and chief ombudsman David Locke said the new appointments ensure AFCA has the right expertise in place to prepare for the future and meet the needs of ...

AFCA receives record complaints in 2025

MATTHEW WAI | THURSDAY, 26 FEB 2026

... we remain firmly committed to progressing these matters as quickly as we can," chief ombudsman and chief executive David Locke said. Separately, AFCA has issued its 1000 Dixon Advisory determination, which is considered the "largest single batch" of ...

Complaints still too high: AFCA annual review

ANGELIQUE MINAS | THURSDAY, 23 OCT 2025

... assistance' maintained its position as top five complaint types for the sector. AFCA chief ombudsman and chief executive David Locke said: "We know many Australians continue to feel financially stretched and stressed - and behind every complaint we receive ...

Investments, advice complaints jump 18%

KARREN VERGARA | WEDNESDAY, 23 JUL 2025

... use of self-managed super funds that ultimately isn't in the customer's best interest," AFCA chief executive David Locke said. "This only highlights the need for the Compensation Scheme of Last Resort for victims of unlawful advice." Conversely ...

AFCA chief operating officer departs

ELIZA BAVIN | THURSDAY, 30 JAN 2025

... for-purpose organisation will benefit from his experience and leadership," AFCA chief ombudsman and chief executive David Locke said. Untersteiner joined the then one-year-old AFCA as chief operating officer in December 2019. "In the five years Justin ...

Half of advice, super complaints result in no remedy

ELIZA BAVIN | WEDNESDAY, 4 DEC 2024

... in Australia and enhancing understanding of the complaints environment in financial services," AFCA chief ombudsman David Locke said. "We endorse ASIC's message encouraging firms to foster a positive complaints management culture that delivers quality ...

AFCA complaints surge in FY24

KARREN VERGARA | THURSDAY, 1 AUG 2024

... of opportunity for trustees to act so we don't experience the sorts of issues seen elsewhere," AFCA chief ombudsman David Locke said. Personal transaction accounts were the most complained about products at 16,365, up 19% year on year. Credit cards registered ...

Pollaers to chair AFCA for another three years

JAMIE WILLIAMSON | THURSDAY, 6 JUN 2024

... with a truly diverse set of skills and experience, as well as our highly regarded chief ombudsman and chief executive David Locke." Since Pollaers took on the role of chair, AFCA has received more than 270,000 complaints, with over $775 million being ...

AFCA and CSLR sign MoU

ELIZA BAVIN | THURSDAY, 9 MAY 2024

... governs the administrative arrangements between them. The MoU was signed by AFCA's chief ombudsman and chief executive David Locke and CSLR chief executive David Berry. "The CSLR and AFCA have clearly defined, and distinct roles governed by our respective ...

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BT appoints new head of strategy

KARREN VERGARA

A former Allianz Retire+ executive has joined BT as the new head of strategy.

ASX sees trade volumes soar in May

MATTHEW WAI

ASX saw a substantial growth in trade volumes last month, despite continued lackluster movement in IPOs.

Otivo launches AI-powered financial advice

MATTHEW WAI

Otivo has launched a mobile app for Australians to access licensed advice powered by AI.

Munro expands access to climate focused fund

VINNY VUCAGO

The Munro Global Growth Climate Leaders PIE Fund has been opened to retail investors in New Zealand.

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