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Showing 1 - 10 of 42 results for "David Locke"

Half of advice, super complaints result in no remedy

ELIZA BAVIN  |  WEDNESDAY, 4 DEC 2024
... in Australia and enhancing understanding of the complaints environment in financial services," AFCA chief ombudsman David Locke said. "We endorse ASIC's message encouraging firms to foster a positive complaints management culture that delivers quality ...

AFCA complaints surge in FY24

KARREN VERGARA  |  THURSDAY, 1 AUG 2024
... of opportunity for trustees to act so we don't experience the sorts of issues seen elsewhere," AFCA chief ombudsman David Locke said. Personal transaction accounts were the most complained about products at 16,365, up 19% year on year. Credit cards registered ...

Pollaers to chair AFCA for another three years

JAMIE WILLIAMSON  |  THURSDAY, 6 JUN 2024
... with a truly diverse set of skills and experience, as well as our highly regarded chief ombudsman and chief executive David Locke." Since Pollaers took on the role of chair, AFCA has received more than 270,000 complaints, with over $775 million being ...

AFCA and CSLR sign MoU

ELIZA BAVIN  |  THURSDAY, 9 MAY 2024
... governs the administrative arrangements between them. The MoU was signed by AFCA's chief ombudsman and chief executive David Locke and CSLR chief executive David Berry. "The CSLR and AFCA have clearly defined, and distinct roles governed by our respective ...

AFCA reports unprecedented complaint spike

ANDREW MCKEAN  |  TUESDAY, 9 JAN 2024
... complaints escalated to AFCA has been increasing at an unsustainable rate," said AFCA chief executive and chief ombudsman David Locke. "Scam-related complaints to AFCA have nearly doubled between 2022 and 2023. They continue to be of great concern to ...

AFCA secures $1.2bn in refunds

CASSANDRA BALDINI  |  TUESDAY, 21 NOV 2023
... that 69% of its financial firm members have not received any complaints. AFCA chief executive and chief ombudsman David Locke congratulated the 70% of scheme members that have never had a complaint. "While we will always point out areas of concern to ...

AFCA tallies up COVID-19 complaints

JAMIE WILLIAMSON  |  FRIDAY, 12 MAY 2023
... Victorians at 29%. One percent or less came from the ACT, Tasmania and Northern Territory. In all, AFCA chief executive David Locke said fewer complaints were received than anticipated. "While not seeking to downplay what people went through - every ...

AFCA appoints lead ombudsman, investments and advice

CHLOE WALKER  |  TUESDAY, 9 MAY 2023
... transparent, timely, efficient and above all fair," he said. Last month, AFCA's chief executive and chief ombudsman David Locke was reappointed to the role, and will serve a second five-year term, commencing June 28. The complaints authority also shared ...

AFCA chief to serve second term

JAMIE WILLIAMSON  |  THURSDAY, 13 APR 2023
David Locke has been reappointed as chief executive and chief ombudsman of the Australian Financial Complaints Authority, as the body marks $1 billion in compensation delivered to consumers since its inception. Locke will serve a second five-year term ...

Court ruling reiterates need to comply with AFCA

CASSANDRA BALDINI  |  WEDNESDAY, 25 JAN 2023
... director Dale Heremaia have been penalised a combined $150,000 for breaching AFCA's obligations. AFCA chief ombudsman David Locke welcomed the court's ruling and said it recognises the need for financial firms to cooperate with it. "The vast majority ...
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