Search ResultsShowing 1 - 10 of 12 results for "David Locke"
AFCA appoints chief operating officer
ELIZABETH MCARTHUR  |  MONDAY, 4 NOV 2019
... Tax Office. Justin Untersteiner will join AFCA from the start of December. AFCA chief executive and chief ombudsman David Locke said Untersteiner's expertise leading operations at the Australian Tax Office will serve him well in the new role. Untersteiner ...
AFCA delivers $185m in compensation
ELIZABETH MCARTHUR  |  FRIDAY, 1 NOV 2019
... financial firms and so the individual then brings their complaint to AFCA," AFCA chief executive and chief ombudsman David Locke said. "We take our commitment to fairness and independence very seriously, and where possible we encourage the financial ...
AFCA delivers $83 million win
ELIZABETH MCARTHUR  |  MONDAY, 15 JUL 2019
... complaints, 74% were resolved in favour of the complainant or by agreement. AFCA chief ombudsman and chief executive David Locke said the large number of complaints highlighted the importance of AFCA. "AFCA stands firmly on the side of fairness and a ...
ASIC approves AFCA rules change
ELIZABETH MCARTHUR  |  TUESDAY, 18 JUN 2019
... AFCA today welcomed ASIC's announcement that it had approved the changes. AFCA chief ombudsman and chief executive David Locke said: "AFCA's ability to consider legacy complaints dating back to 2008 provides people with the opportunity to now have their ...
New AFCA remit not enough: Law firm
KANIKA SOOD  |  MONDAY, 17 JUN 2019
... financial complaints from 1 January 2008 onwards for the twelve months that start on July 1. AFCA chief executive David Locke said in most cases, the body would only be able to consider matters within last six years, or two years if the complaint had ...
AFCA seeks to strengthen leadership
ELIZABETH MCARTHUR  |  THURSDAY, 23 MAY 2019
... Complaints Authority (AFCA) is recruiting for a number of newly-created senior roles. Chief ombudsman and chief executive David Locke will appoint a deputy chief ombudsman and general counsel. The new leadership roles will be necessary as AFCA's jurisdiction ...
ASIC to strengthen complaints handling
ELIZABETH MCARTHUR  |  THURSDAY, 16 MAY 2019
... announcement that it will strengthen complaints handling within financial firms. AFCA chief ombudsman and chief executive David Locke said: "Increased transparency is good news." It will help firms to continuously improve, and that will be good for the ...
AFCA hears legacy complaints
KANIKA SOOD  |  THURSDAY, 21 FEB 2019
... approved by the Australian Securities and Investments Commission (ASIC). AFCA chief ombudsman and chief executive David Locke said AFCA will work with all stakeholders to implement these changes fairly and effectively. "We believe that this will provide ...
AFCA appoints new ombudsman
DARREN SNYDER  |  THURSDAY, 7 FEB 2019
... telecommunications, finance and e-commerce. He has also run his own small business. AFCA chief executive and chief ombudsman David Locke said: "AFCA recognises the importance of small businesses and the final report from the Hayne Royal Commission clearly ...
AFCA receives 500 super complaints in first month
HARRISON WORLEY  |  THURSDAY, 6 DEC 2018
... contributing to 45% and 21% of complaints each. But according to the authority's chief executive and chief ombudsman David Locke, the new kid on the block's tough first month met expectations. "This number of calls and complaints is on par with what ...
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