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Search ResultsShowing 1 - 10 of 20 results for "David Locke"
Financial services complaints rise
ELIZA BAVIN  |  MONDAY, 9 NOV 2020
... loans (5722) and motor vehicle comprehensive insurance (4104). Despite the increase in complaints, chief executive David Locke said AFCA was able to resolve the majority of complaints quickly, with complaints taking an average of 73 days to reach an ...
817 super complaints during COVID-19
ELIZABETH MCARTHUR  |  WEDNESDAY, 23 SEP 2020
... relating to travel insurance and early access to superannuation in particular," AFCA chief executive and chief ombudsman David Locke said. "With the early access to superannuation, complaints initially related to delays in payments. It was challenging ...
Technology can ease adviser red tape: Academic
KARREN VERGARA  |  THURSDAY, 3 SEP 2020
... some distance to go." It is not a matter of regaining trust, rather if advisers can be "trustworthy" again, she said. David Locke, the chief executive of AFCA, appeared briefly at the virtual congress signaling some good news that the industry could ...
AFCA creates new role
ANNABELLE DICKSON  |  TUESDAY, 4 AUG 2020
... partnerships - integrated customer service and manager of customer strategy. AFCA chief executive and chief ombudsman David Locke said: "Campbell has a strong background in managing and tailoring the membership experience. He brings a wealth of industry ...
AFCA sees 14% rise in complaints
ELIZA BAVIN  |  THURSDAY, 2 JUL 2020
... complainant, with banks being the most complained about financial institution. AFCA chief executive and chief ombudsman David Locke said most complaints have been about credit, insurance claims, and superannuation. "One in 10 complaints also related ...
MLC Life executive joins AFCA
HARRISON WORLEY  |  FRIDAY, 17 APR 2020
... Australia's Superannuation Committee to AFCA, including a stint as chair. AFCA chief executive and chief ombudsman David Locke said the appointments would add a wealth of experience to AFCA. "Together, Natalie and Heather bring considerable experience ...
AFCA extends complaints response time
ALLY SELBY  |  THURSDAY, 16 APR 2020
... an initial response, once the dispute reaches the case management stage." AFCA chief executive and chief ombudsman David Locke said the temporary extension comes at a time when financial services firms and the general community face unprecedented difficulty. ...
AFCA updates approach amid COVID-19 crisis
ALLY SELBY  |  THURSDAY, 26 MAR 2020
... and legislative changes, AFCA will approach new complaints holistically. AFCA chief executive and chief ombudsman David Locke said the authority would support government and banking initiatives that serve to assist small businesses and consumers during ...
AFCA appoints chief operating officer
ELIZABETH MCARTHUR  |  MONDAY, 4 NOV 2019
... Tax Office. Justin Untersteiner will join AFCA from the start of December. AFCA chief executive and chief ombudsman David Locke said Untersteiner's expertise leading operations at the Australian Tax Office will serve him well in the new role. Untersteiner ...
AFCA delivers $185m in compensation
ELIZABETH MCARTHUR  |  FRIDAY, 1 NOV 2019
... financial firms and so the individual then brings their complaint to AFCA," AFCA chief executive and chief ombudsman David Locke said. "We take our commitment to fairness and independence very seriously, and where possible we encourage the financial ...
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