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Showing 11 - 20 of 56 results for "Service standards"

AustralianSuper sued over death benefit delays

JAMIE WILLIAMSON  |  WEDNESDAY, 12 MAR 2025
... the crosshairs of the government. Earlier this year, Treasury announced it would introduce mandatory minimum service standards for all large APRA-regulated funds. These include the timely and compassionate handling of death benefits, fair and efficient ...

Insurance through superannuation stages a comeback

ANDREW MCKEAN  |  TUESDAY, 4 MAR 2025
... be under greater pressure without these levels of cover," Delahunty said. The research paper also noted that service standards have been under the spotlight, particularly the time superannuation funds take to process and pay out insurance benefits. Financial ...

Industry fund insurance bungle adds fuel to mounting outrage

ANDREW MCKEAN  |  THURSDAY, 13 FEB 2025
... month, treasurer Jim Chalmers and outgoing assistant treasurer Stephen Jones announced new mandatory minimum service standards for all large APRA-regulated superannuation funds. Billed as a push to improve member outcomes and how funds engage with their ...

Minimum service standards for super funds welcomed

ELIZA BAVIN  |  WEDNESDAY, 29 JAN 2025
Treasurer Jim Chalmers and Assistant Treasurer Stephen Jones announced new mandatory minimum service standards for all large APRA-regulated superannuation funds. Chalmers said the reforms will improve member outcomes and how funds engage with their ...

Hostplus' AFCA complaint response times lag

ELIZA BAVIN  |  MONDAY, 16 DEC 2024
Hostplus published its inaugural Service Standards Report, aimed at improving transparency and accountability, with hopes other funds will follow suit. Hostplus chief executive David Elia said the report provides a comprehensive view of the volume ...

Super lobbies call for death benefit reforms

ELIZA BAVIN  |  THURSDAY, 14 NOV 2024
... superannuation fund. "Our members from across the superannuation ecosystem recognise consumer expectations of service standards have not always been met," Delahunty said. SMC chief executive Misha Schubert mirrored Delahunty's remarks, acknowledging ...

Committee calls for 'sick agency' ASIC to be split in half

JAMIE WILLIAMSON  |  THURSDAY, 4 JUL 2024
... data related to the handling of reports of alleged misconduct be transparently reported to the public, and that service standards be introduced so that those reporting possible misconduct receive timely information as to the tangible actions taken in ...

Super funds convene with assistant treasurer

ANDREW MCKEAN  |  MONDAY, 26 FEB 2024
... roundtable explored "regulatory barriers" the government could remove to facilitate quicker processing and higher service standards. Proposals included introducing a digital binding death nomination form and integrating all state and territory-issued ...

ASIC to tighten grip on super fund misdemeanours

ANDREW MCKEAN  |  FRIDAY, 2 FEB 2024
... However, recent surveillance and enforcement indicates that some superannuation are failing to meet basic member service standards. Notably, ASIC has initiated civil penalty proceedings against TelstraSuper for not meeting internal dispute resolution ...

Government divulges vision for superannuation

ANDREW MCKEAN  |  FRIDAY, 14 APR 2023
... superannuation reform that will forge national consensus, shift the focus from savings to retirement income, and elevate service standards for major financial institutions. At an Industry Super Australia (ISA) pre-budget event, Jones said that the government ...