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Showing 11 - 20 of 55 results for "Service standards"

Insurance through superannuation stages a comeback

ANDREW MCKEAN | TUESDAY, 4 MAR 2025

... be under greater pressure without these levels of cover," Delahunty said. The research paper also noted that service standards have been under the spotlight, particularly the time superannuation funds take to process and pay out insurance benefits. Financial ...

Industry fund insurance bungle adds fuel to mounting outrage

ANDREW MCKEAN | THURSDAY, 13 FEB 2025

... month, treasurer Jim Chalmers and outgoing assistant treasurer Stephen Jones announced new mandatory minimum service standards for all large APRA-regulated superannuation funds. Billed as a push to improve member outcomes and how funds engage with their ...

Minimum service standards for super funds welcomed

ELIZA BAVIN | WEDNESDAY, 29 JAN 2025

Treasurer Jim Chalmers and Assistant Treasurer Stephen Jones announced new mandatory minimum service standards for all large APRA-regulated superannuation funds. Chalmers said the reforms will improve member outcomes and how funds engage with their ...

Hostplus' AFCA complaint response times lag

ELIZA BAVIN | MONDAY, 16 DEC 2024

Hostplus published its inaugural Service Standards Report, aimed at improving transparency and accountability, with hopes other funds will follow suit. Hostplus chief executive David Elia said the report provides a comprehensive view of the volume ...

Super lobbies call for death benefit reforms

ELIZA BAVIN | THURSDAY, 14 NOV 2024

... superannuation fund. "Our members from across the superannuation ecosystem recognise consumer expectations of service standards have not always been met," Delahunty said. SMC chief executive Misha Schubert mirrored Delahunty's remarks, acknowledging ...

Committee calls for 'sick agency' ASIC to be split in half

JAMIE WILLIAMSON | THURSDAY, 4 JUL 2024

... data related to the handling of reports of alleged misconduct be transparently reported to the public, and that service standards be introduced so that those reporting possible misconduct receive timely information as to the tangible actions taken in ...

Super funds convene with assistant treasurer

ANDREW MCKEAN | MONDAY, 26 FEB 2024

... roundtable explored "regulatory barriers" the government could remove to facilitate quicker processing and higher service standards. Proposals included introducing a digital binding death nomination form and integrating all state and territory-issued ...

ASIC to tighten grip on super fund misdemeanours

ANDREW MCKEAN | FRIDAY, 2 FEB 2024

... However, recent surveillance and enforcement indicates that some superannuation are failing to meet basic member service standards. Notably, ASIC has initiated civil penalty proceedings against TelstraSuper for not meeting internal dispute resolution ...

Government divulges vision for superannuation

ANDREW MCKEAN | FRIDAY, 14 APR 2023

... superannuation reform that will forge national consensus, shift the focus from savings to retirement income, and elevate service standards for major financial institutions. At an Industry Super Australia (ISA) pre-budget event, Jones said that the government ...

APRA unmasks fund outsourcing impacts

ANDREW MCKEAN | THURSDAY, 6 OCT 2022

... value for members. A common pitfall APRA saw was for benchmarking exercises to focus on justifying costs and service standards, rather than seeking to challenge the status quo. "Weaker benchmarking exercises focused mainly on costs of an arrangement ...

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BT appoints new head of strategy

KARREN VERGARA

A former Allianz Retire+ executive has joined BT as the new head of strategy.

ASX sees trade volumes soar in May

MATTHEW WAI

ASX saw a substantial growth in trade volumes last month, despite continued lackluster movement in IPOs.

Otivo launches AI-powered financial advice

MATTHEW WAI

Otivo has launched a mobile app for Australians to access licensed advice powered by AI.

Munro expands access to climate focused fund

VINNY VUCAGO

The Munro Global Growth Climate Leaders PIE Fund has been opened to retail investors in New Zealand.

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