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Showing 41 - 50 of 59 results for "Service standards"

Fiducian acquisition expands planning business

CLAIRE MCGREAL  |  MONDAY, 30 JAN 2012
... Fitzgerald. "Fiducian was selected after a comprehensive selection process because its products, values and high service standards are aligned with those of State Trustees", said State Trustees general manager, sales & marketing, Vicki Hood. The two ...

AvSuper appoints NAB

COMPANY RELEASE  |  MONDAY, 25 JAN 2010
... extensive benchmarking review process which began in September 2009 and included benchmarking NAB against the service standards and fees of alternative service providers. "NAB has been an effective business partner for AvSuper and we are very pleased ...

Russell tops transition manager awards

COMPANY RELEASE  |  THURSDAY, 21 MAY 2009
... Year based on the company's high level of performance and innovation, its quality communication practices and service standards, and the overall benefits it provides to clients. Russell's transition management services team operates within the Russell ...

Advisers endorse rural insurance top guns

MICHAEL HOBBS  |  TUESDAY, 6 MAY 2008
... offering an extensive list of providers, but not having strong ties to any. "It is an important part of the strong service standards RFA has with our clients that we pride ourselves on the quality of the relationships we build with our client service ...

AXA takes care of business

... mindblowing," he said. That led Haywood to implement a series of changes including setting new guidelines on minimum service standards and minimum advice fees. But one of the highlights of AXA's new initiatives is the feature that allows Haywood to provide ...

Centric engages in three-way merger

CHRIS NICHOLLS  |  FRIDAY, 20 JUL 2007
... firm to a broader market in Sydney. "For our clients, it's business as usual in terms of the people and the service standards. However, they will now have access to an interstate accounting capability as well as a more comprehensive range of services ...

QIC's McFadyen moves to CFS

... Tony will spearhead the development of the group's distribution strategy, sales management function and client service standards. Michelle Baltazar

Finance firms fail customer satisfaction test

Banks, super funds and fund managers are great at customer service by phone but fail to deliver the same service standards online, according to an IT customer satisfaction survey. Customer interaction management (CIM) software provider Talisma surveyed ...

Advisers waiting for better SMAs: survey

... results. "For SMA providers to gain traction and support with advisers they will need to match the customer service standards of more established fund managers and platform providers. Many still have some way to go in this regard." However, the report ...

Mortgage brokers bounce back in latest mystery shop

... which heavily criticised broker advice and service and recommended further regulation to enforce ethical and service standards. For example, in contrast to the view that brokers recommend lenders based on commission, some 75 per cent recommended more ...