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Showing 21 - 30 of 59 results for "Service standards"

Super funds convene with assistant treasurer

ANDREW MCKEAN  |  MONDAY, 26 FEB 2024
... roundtable explored "regulatory barriers" the government could remove to facilitate quicker processing and higher service standards. Proposals included introducing a digital binding death nomination form and integrating all state and territory-issued ...

ASIC to tighten grip on super fund misdemeanours

ANDREW MCKEAN  |  FRIDAY, 2 FEB 2024
... However, recent surveillance and enforcement indicates that some superannuation are failing to meet basic member service standards. Notably, ASIC has initiated civil penalty proceedings against TelstraSuper for not meeting internal dispute resolution ...

Government divulges vision for superannuation

ANDREW MCKEAN  |  FRIDAY, 14 APR 2023
... superannuation reform that will forge national consensus, shift the focus from savings to retirement income, and elevate service standards for major financial institutions. At an Industry Super Australia (ISA) pre-budget event, Jones said that the government ...

APRA unmasks fund outsourcing impacts

ANDREW MCKEAN  |  THURSDAY, 6 OCT 2022
... value for members. A common pitfall APRA saw was for benchmarking exercises to focus on justifying costs and service standards, rather than seeking to challenge the status quo. "Weaker benchmarking exercises focused mainly on costs of an arrangement ...

PADUA accelerates distribution effort

KARREN VERGARA  |  THURSDAY, 29 JUL 2021
... capability. This adviser distribution team will allow us to go to a new level, whilst enhancing the incredible service standards for which PADUA is renowned."

Former State Super investments chief returns

HARRISON WORLEY  |  MONDAY, 27 APR 2020
... that her proven skills will help State Super maintain its superior investment performance and leading member service standards even in today's highly challenging superannuation environment." State Super chief executive John Livanas said he has the "utmost ...

Royal Commission principles not simply an add-on

DARREN SNYDER  |  MONDAY, 4 FEB 2019
... services firms cannot fix wrongdoings mentioned at the Commission and the reputational damage by simply "improving service standards or improving product design." "Something more than that is required," Longstaff said last week at an annual function ...

Industry fund recognised for data security expertise

DARREN SNYDER  |  TUESDAY, 28 AUG 2018
... provider to the state, VLRS will maintain data integrity, invest in security and drive innovation to ensure service standards and customer outcomes are maintained." Outgoing First State Super chief executive Michael Dwyer said the fund "has a strong ...

FSC aggregates insurance industry data

KANIKA SOOD  |  THURSDAY, 26 JUL 2018
... the Trustee obligations in the existing FSC Code of Practice means consumers will be able to find the minimum service standards they can expect from insurers - such as paying income protection claims within two months and keeping customers appraised ...

Morrison backs customer-owned banking reforms

KARREN VERGARA  |  FRIDAY, 10 NOV 2017
... to facilitate the issue of capital instruments by prudentially regulating the sector, and developing minimum service standards such as an agreed process, framework and timetable for capital instruments proposed. The review also recommends the Corporations ...