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Showing 21 - 30 of 55 results for "Service standards"

PADUA accelerates distribution effort

KARREN VERGARA  |  THURSDAY, 29 JUL 2021
... capability. This adviser distribution team will allow us to go to a new level, whilst enhancing the incredible service standards for which PADUA is renowned."

Former State Super investments chief returns

HARRISON WORLEY  |  MONDAY, 27 APR 2020
... that her proven skills will help State Super maintain its superior investment performance and leading member service standards even in today's highly challenging superannuation environment." State Super chief executive John Livanas said he has the "utmost ...

Royal Commission principles not simply an add-on

DARREN SNYDER  |  MONDAY, 4 FEB 2019
... services firms cannot fix wrongdoings mentioned at the Commission and the reputational damage by simply "improving service standards or improving product design." "Something more than that is required," Longstaff said last week at an annual function ...

Industry fund recognised for data security expertise

DARREN SNYDER  |  TUESDAY, 28 AUG 2018
... provider to the state, VLRS will maintain data integrity, invest in security and drive innovation to ensure service standards and customer outcomes are maintained." Outgoing First State Super chief executive Michael Dwyer said the fund "has a strong ...

FSC aggregates insurance industry data

KANIKA SOOD  |  THURSDAY, 26 JUL 2018
... the Trustee obligations in the existing FSC Code of Practice means consumers will be able to find the minimum service standards they can expect from insurers - such as paying income protection claims within two months and keeping customers appraised ...

Morrison backs customer-owned banking reforms

KARREN VERGARA  |  FRIDAY, 10 NOV 2017
... to facilitate the issue of capital instruments by prudentially regulating the sector, and developing minimum service standards such as an agreed process, framework and timetable for capital instruments proposed. The review also recommends the Corporations ...

Altius to be acquired by Canadian firm

KERRIE SYDEE  |  WEDNESDAY, 29 JUN 2016
... already strong advisory and research capabilities, while maintaining our entrepreneurial culture and client-service standards. "As part of Pavilion Alternatives Group, we will have additional resources to recruit top talent and invest in the development ...

Telstra Super to review NAS custody arrangement

LAURA MILLAN  |  TUESDAY, 24 MAR 2015
... custodian for over 20 years. "It is important to regularly review service providers to ensure that best practice service standards and efficient pricing are achieved for the Fund," Telstra Super chief financial officer Paul Curtin said. Telstra Super ...

AFA unveils main principles of code of conduct

LAURA MILLAN  |  WEDNESDAY, 30 JUL 2014
... client consent, which involves "educate clients to help them make the decisions that they want," Anderson said. Service standards and professional expertise will also be a must for AFA advisers, who will have to abide by the code of conduct once it is ...

SAS Trustee renews Pillar admin contract

STAFF WRITER  |  WEDNESDAY, 2 JUL 2014
... providing these services," Pillar chief executive Peter Brook said. "It's a new contract that sees some new service standards," he added. The news follows Pillar recording a strong return for the 2013/2014 financial year and another major client, FSS ...