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Showing 261 - 270 of 501 results for "satisfaction"

'Retire ready' is more than a large super balance

EMMA RAPAPORT, STEPHEN FAY  |  THURSDAY, 23 MAR 2017
Satisfaction in retirement is a function of more than financial security, with other factors equal or more powerful in driving overall satisfaction, according to presenters at this years' Conference of Major Super Funds. At a session on retirement and ...

We have made mistakes: CBA

KARREN VERGARA  |  TUESDAY, 7 MAR 2017
... strengthen the remediation process. It also changed remuneration incentives for frontline staff to be based on customer satisfaction rather than sales and is currently reviewing and simplifying lending contracts for small business. Brian Hartzer and ...

Life insurance ranks lowest in customer satisfaction

ALEX BURKE  |  THURSDAY, 23 FEB 2017
... their life insurer. Roy Morgan noted that although insurance "is not a product that would be expected to have a high satisfaction rating," insurance types like comprehensive car insurance and private health were able to achieve average satisfaction ratings ...

Banks flag adviser transparency in customer program

ALEX BURKE  |  MONDAY, 30 JAN 2017
... Australian Bankers' Association, Australia's largest banks are launching new initiatives aimed at improving customer satisfaction. The Better Banking program consists of three key steps. These are a renewed commitment to support customers in times of ...

SMSF satisfaction belies uncertainty

ALEX BURKE  |  FRIDAY, 16 DEC 2016
Even if 75% of SMSF holders report being satisfied with their fund choice, a new UBS/FSC report suggests a lot of uncertainty in the sector about retirement adequacy and government policy. The report is based on a survey conducted by KREAB Research ...

Investment managers must find purpose, not performance

JAMIE WILLIAMSON  |  MONDAY, 12 DEC 2016
... the goals and values of the individual respondents, their clients and workplace. It is directly linked to client satisfaction and employee engagement. The study shows Asia-Pacific with the second highest 'phi' globally after the Americas, with asset ...

Advice experiences can help educate non-advised

KERRIE SYDEE  |  THURSDAY, 1 DEC 2016
As more than 80% of financial planning clients report high levels of trust and satisfaction with their financial advisers, the industry has an opportunity to share these experiences and help educate Australians. A new university study led by researchers ...

Life insurance satisfaction declines

KERRIE SYDEE  |  FRIDAY, 18 NOV 2016
New Roy Morgan research shows the satisfaction of life and risk insurance policy holders has dropped 1.8% to 67.5% in the past year. While the findings show a drop, satisfaction levels are up from 66.3% three years ago and five of the 13 largest funds ...

Suncorp CFO says financial services disenfranchised

JAMIE WILLIAMSON  |  FRIDAY, 11 NOV 2016
... responsibilities, providing avenues for competition and sacrificing strong, beneficial strategies in favour of short-term satisfaction. "Investment decisions with pay back periods that stretch beyond the traditional three-year planning cycle rarely pass ...

Human centred workplaces needed: MetLife

KERRIE SYDEE  |  THURSDAY, 3 NOV 2016
... the workplace. These types of initiatives can help to build a more positive workplace which can in turn boost staff satisfaction and overall productivity."