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Showing 221 - 230 of 506 results for "satisfaction"

Bank customer trust plummets: Research

KARREN VERGARA  |  TUESDAY, 26 JUN 2018
The level of bank customer trust and satisfaction is worsening thanks to the banking and financial services Royal Commission, according to new surveys. Prior to the Royal Commission, bank customer satisfaction reached 82.3% in January 2018 but plunged ...

Efficiency and transparency drive client satisfaction during life claims: Beddoes

HARRISON WORLEY  |  THURSDAY, 21 JUN 2018
Latest Beddoes Institute research reports client satisfaction at claim time is driven by two key factors. Efficiency in claims lodgement, and assessment processes backed by transparent ongoing claims management are the strongest drivers of client satisfaction ...

Aussie HNWI population grows: Capgemini

HARRISON WORLEY  |  THURSDAY, 21 JUN 2018
... However the research claimed the transformation needed quicker implementation, with Capgemini highlighting lower HNWI satisfaction with hybrid-advice, and HNWIs curiosity in wealth management services offered by BigTechs - with more than 50% of HNWIs ...

SSGA appoints head of retirement solutions

ALEX BURKE  |  TUESDAY, 19 JUN 2018
... statistically significant effects on three key areas: organisational effectiveness, employee engagement and client satisfaction. "As asset managers we want to prove we aren't an industry of leeches; that we're actually contributing to broader ...

Chapmans passes on blockchain investment

KANIKA SOOD  |  MONDAY, 4 JUN 2018
... tranche based on Securrency not proceeding with plans to list on the TSX Venture Exchange (TSX) to Chapman's satisfaction," Chapmans said in company filings today. Chapmans completed due diligence and executed all documentation on Securrency in March. ...

More mums in the workforce: ABS

DARREN SNYDER  |  FRIDAY, 11 MAY 2018
... excellent. This is compared to 76% of single mums feeling the same way. On average the ABS said partnered mums rated life satisfaction at 7.8 out of 10 - higher than 6.9 for single mums, but lower than eight out of 10 for women with no children. Full-time ...

ANZ culls sales incentives for planners

KANIKA SOOD  |  MONDAY, 7 MAY 2018
... said. Today, ANZ said it has removed all sales incentives for bonuses and will now only asses performance on customer satisfaction, risk and compliance standards and ANZ values. To keep its adviser pool clean of inappropriate planners, ANZ is promising ...

Smaller super funds lead Roy Morgan rankings

HARRISON WORLEY  |  MONDAY, 30 APR 2018
An industry super fund with $8.1 billion in funds under management has topped the Roy Morgan Superannuation Satisfaction Report for the seventh month in a row. Tasplan, the industry superfund with 145,000 members, has again topped the Roy Morgan monthly ...

ANZ blames systems for inadequate controls: RC

KARREN VERGARA  |  MONDAY, 23 APR 2018
... revenue over client's best interests, and wondered why a leader board that incentivises advisers to achieve customer satisfaction or quality advice couldn't be used instead. Rixon said this was something she never considered or was discussed in the bank ...

AustralianSuper boosts digital capabilities for engagement

JAMIE WILLIAMSON  |  TUESDAY, 10 APR 2018
... exchanges via in-app messaging between the fund and its members. The added functionality has received an overall customer satisfaction score of 92%, with AustralianSuper also planning to integrate its existing 'Ash' chatbot with the app feature to efficiently ...