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Showing 191 - 200 of 506 results for "satisfaction"

Big four satisfaction on road to recovery

HARRISON WORLEY  |  TUESDAY, 28 MAY 2019
... services, customers of the big four banks are starting to feel more satisfied. Latest Roy Morgan findings show customer satisfaction with Australia's largest banks is starting to recover from the beating it received during the Royal Commission. According ...

Financial advice valued beyond returns

KARREN VERGARA  |  TUESDAY, 21 MAY 2019
... financial security and quality of life, latest research shows. Australian Unity's bi-annual LifePlan Financial Advice Satisfaction Index, compiled with the help of the University of Adelaide, found advised investors felt 15% more financially secure than ...

Life insurers prioritise customer service over tech

KARREN VERGARA  |  TUESDAY, 7 MAY 2019
... companies the year ahead. About one quarter of the 50 leaders canvassed said they will measure their success via customer satisfaction and customer-retention metrics. Their next key priorities are improving technology and differentiating products. Insurers ...

Bravura raises $165m for GBST bid

KANIKA SOOD  |  FRIDAY, 3 MAY 2019
... indicative proposal which go to value and certainty, including Bravura's request to conduct due diligence to its satisfaction, particularly in the light of the fact that it is a direct competitor of GBST." Announcing the raise yesterday, Bravura ...

Financial adviser salaries revealed

JAMIE WILLIAMSON  |  THURSDAY, 11 APR 2019
... non-financial performance metrics. These metrics are likely to include compliance ratings, teamwork, new revenue, client satisfaction and client retention. If followed, the benchmark salary for a financial adviser with five to 10 years' experience and ...

SMSFs outshine industry funds for large balances

KARREN VERGARA  |  TUESDAY, 9 APR 2019
Industry superannuation fund satisfaction outranks retail funds in all categories, but failed to beat self-managed super funds when it comes to larger balances. This is according to Roy Morgan's latest Superannuation Satisfaction Report which found ...

Barefoot Investor boosts Rest indexed options demand

KARREN VERGARA  |  FRIDAY, 22 MAR 2019
... chat capability. Live chat has received a 96% rating among members and is the most successful in terms of customer satisfaction, she said.

Super fund chief executive to retire

KANIKA SOOD  |  MONDAY, 11 MAR 2019
... services team which is responsible for helping the trustee board develop and execute strategies to improve member's satisfaction and financial well-being, grow the fund and retain members. He was appointed the chief executive in 2010. He is a founding ...

Industry super performance moves members: Research

HARRISON WORLEY  |  THURSDAY, 28 FEB 2019
... figures from researcher Roy Morgan show industry super funds continue to skip ahead of retail funds in terms of member satisfaction, with a 4.8 percentage point lead established over member's satisfaction with financial performance. At this time 12 months ...

NAB most distrusted bank in Australia

KANIKA SOOD  |  FRIDAY, 15 FEB 2019
... brand's trust - and more critically, their distrust." "Rather than taking solace in the relatively strong levels of satisfaction that the banks still enjoy among their main customers, company directors need to explore the dangerous underbelly of dist ...