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Showing 611 - 620 of 5292 results for "customer"

Super fund, insurer admin issues draw AFCA complaints

KARREN VERGARA  |  MONDAY, 23 OCT 2023
... insurers and superannuation funds continue to pin systemic issues on administrative and legacy systems that have drawn customer complaints and, in some cases, led to large compensation payouts, according to the Australian Financial Complaints Authority ...

Mass-affluent population key to insurer sustainability: Report

JAMIE WILLIAMSON  |  FRIDAY, 20 OCT 2023
The world's 40 largest life insurers face huge sustainability challenges, as a new report shows they will see close to $13 trillion in outflows between now and 2040. Capgemini's World Life Insurance Report 2023 shows policyholders aged 65 and ...

Former AMP Capital executive takes over at Selfwealth

CASSANDRA BALDINI  |  THURSDAY, 19 OCT 2023
... on his appointment, Keary described SelfWealth as a trusted leading challenger brand with an established, high-quality customer base. "With the transformation of the business underway, I believe that my experience in the big banks and AMP Capital, as ...

Startup success hinges on founder personality: Research

KARREN VERGARA  |  WEDNESDAY, 18 OCT 2023
... luck, timing, and connections. "Startups, especially during their earliest stages, before there's any demonstrable customer traction rely to a large extent on social proof. In other words, trust in the founders, which can sometimes present barriers ...

AIA restructures retail insurance unit

CASSANDRA BALDINI  |  WEDNESDAY, 18 OCT 2023
... application process, as well as provide simplified and more tailored experiences to its customers "and it will deepen our customer-first focus." "As part of our focus on getting future fit, we are adapting to new challenges to continue to be at our best ...

Challenger posts record annuity sales

CASSANDRA BALDINI  |  TUESDAY, 17 OCT 2023
Challenger reported Total Life sales for the first quarter reached $2.8 billion, primarily driven by record annuity sales, contributing to substantial growth in its book value. The investment manager said annuity sales jumped by 17% to $2.1 billion ...

ANZ breached disclosure laws in 2015 raise: Court

CHLOE WALKER  |  MONDAY, 16 OCT 2023
The banking giant will likely face a hefty fine after the Federal Court found it breached continuous disclosure laws in 2015. The Court found that ANZ contravened continuous disclosure laws by failing to tell the market that underwriters had filled ...

Crypto exchanges to obey financial services rulebook

ANDREW MCKEAN  |  MONDAY, 16 OCT 2023
The government plans to mandate that crypto exchanges adhere to Australian financial services laws, requiring digital asset platform operators to obtain an AFSL. Treasury's Regulating digital asset platforms' consultation, released today, mandates that ...

TAL makes leadership changes

KARREN VERGARA  |  WEDNESDAY, 11 OCT 2023
... the chief executive for individual life and replaces Thorne. Macgregor held several leadership roles across innovation, customer, brand, and technology. She was chief information and innovation officer for the last five years, and before that was chief ...

AMP shareholder class action settlement slashed

KARREN VERGARA  |  MONDAY, 9 OCT 2023
Disgruntled AMP shareholders are set to receive $84 million out of the $110 million class action settlement after legal fees are taken out should the court approve the proposed amount. Maurice Blackburn will take a $26 million cut of the settlement ...