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Showing 571 - 580 of 5291 results for "customer"

Zurich cleared by Federal Court in life insurance dispute

ANDREW MCKEAN  |  MONDAY, 8 JAN 2024
... intention to void the policy on the basis of fraud. The corporate regulator also accused OnePath of failing to inform the customer of her right to dispute or appeal the decision to avoid the policy. Nevertheless, Federal Court Justice Jackman dismissed ...

ASIC, APRA slam premium hikes

KARREN VERGARA  |  FRIDAY, 15 DEC 2023
Life insurers are underhandedly hiking premiums in a way that is misleading and fails to explain why they are rising, according to APRA and ASIC, warning that they will take regulatory action if practices do not improve. The regulators have reprimanded ...

NAB, Jarden to launch NZ wealth business

CHLOE WALKER  |  THURSDAY, 14 DEC 2023
National Australia Bank (NAB) and Jarden Wealth (Jarden) will combine their New Zealand wealth advice and asset management businesses into a newly formed entity, FirstCape. The new advice and asset management firm, based in New Zealand, will be formed ...

How young Australians are missing out on better super returns

ANDREW MCKEAN  |  TUESDAY, 12 DEC 2023
... funds with a fixed 70:30 growth-defensive asset mix. "MySuper products were designed to cater for a largely disengaged customer base given superannuation's distant payoff," Miles said. "Those least likely to be engaged - and so invest in default ...

UK to overhaul advice affordability, access

KARREN VERGARA  |  TUESDAY, 12 DEC 2023
The UK government is proposing major changes to make financial advice more accessible and affordable to everyday people as only 8% of consumers call upon the services of financial advisers. The Financial Conduct Authority (FCA) is looking to rollout ...

ANZ fined $900k over shares disclosure failure

CHLOE WALKER  |  MONDAY, 11 DEC 2023
The Federal Court has slapped ANZ with a $900,000 fine for breaching its continuous disclosure laws about eight years ago. In October, the court found the banking giant had contravened continuous disclosure laws by failing to tell the market its underwriters ...

MLC Life names general manager, remediation

JAMIE WILLIAMSON  |  MONDAY, 11 DEC 2023
... program to the role of general manager, remediation programs. Ian Fletcher, currently general manager of program strategy, customer remediation at Commonwealth Bank, is taking on the new role at the insurer. Fletcher will be responsible for delivering ...

A third of Aussies want life insurance advice: Research

CHLOE WALKER  |  THURSDAY, 7 DEC 2023
New research commissioned by the Council of Australian Life Insurers (CALI) shows the number of people receiving professional life insurance advice remains low, despite a third showing interest. The survey polled over 1000 Australian workers aged between ...

AMP adds to board

CASSANDRA BALDINI  |  MONDAY, 4 DEC 2023
... Debra Hazelton. "We have sought to continue to build on the skills of the board to develop in the areas of technology and customer-focused transformation, which are critical to AMP's success in the future." Hazelton clarified that the new members ...

Iress upgrades earnings guidance, accelerates transformation

ANDREW MCKEAN  |  THURSDAY, 30 NOV 2023
... costs, contributing to the improved financial outlook. The financial software and data firm also reported an uplift in customer sentiment, indicating positive reception to its strategic changes. Part of the transformation includes the launch of products ...