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Showing 521 - 530 of 5291 results for "customer"

PGIM launches new platform in Australia

ELIZA BAVIN  |  MONDAY, 18 MAR 2024
... experts on the ground. "Lending to Australian agriculture businesses has become increasingly short-term and less about the customer. We want to reverse this trend and offer long-term financing solutions that are built around the needs and goals of each ...

Court dismisses ASIC lawsuit against Finder

KARREN VERGARA  |  FRIDAY, 15 MAR 2024
ASIC's action against Finder Wallet has fallen flat as the Federal Court rejected allegations it was spruiking a financial product related to cryptocurrency. Justice Markovic yesterday dismissed ASIC's case against Finder.com's Finder Wallet and its ...

Advisers flock to managed accounts, but are very selective

ELIZA BAVIN  |  FRIDAY, 15 MAR 2024
... a saving of three days per week," Schaffer said. "This allows them to focus on value added work that increases their customer value proposition to existing and new clients. "As expected, more advisers are using these structures for lower balance clients ...

Selfwealth expands leadership team

JAMIE WILLIAMSON  |  THURSDAY, 14 MAR 2024
... exceptional experiences for our customers," Selfwealth chief executive Craig Keary said. "Her tenure as the head of digital and customer experience at MLC Life, as well as her previous roles at BT Financial Group, including national manager customer ...

AFCA secures $40m in refunds

ELIZA BAVIN  |  THURSDAY, 14 MAR 2024
... other outcomes for consumers included: Corrected adverse reporting history information (RHI) incorrectly reported on customer credit files Corrected incorrect credit liability information (CLI) on customer credit files Refunded incorrectly charged late ...

Coastal Advice Group merges with Compass Financial Management

ELIZA BAVIN  |  THURSDAY, 14 MAR 2024
... solidifying its position as one of Australia's premier providers of financial advice. CAG will offer specialist advice and customer experience with dedicated roles to support clients in the areas of insurance and aged care, enabling the core team ...

Government promises transparent financial services regulation

KARREN VERGARA  |  WEDNESDAY, 13 MAR 2024
... Commission (ACCC), Reserve Bank of Australia (RBA), and Australian Taxation Office (ATO) will all be part of the grid. The Customer Owned Banking Association (COBA) has been advocating for the initiative for several years. COBA chief executive Mike Lawrence ...

MetLife chair Geoff Brunsdon retires after 13 years

ELIZA BAVIN  |  TUESDAY, 12 MAR 2024
... experience. "MetLife is at a turning point as we transform our business, leveraging technology to help us deliver a better customer experience and manage operational risk," Nunn said. "As we do this, we will benefit from Nicola's extensive governance ...

Experts issue warning over AI washing

ANDREW MCKEAN  |  MONDAY, 11 MAR 2024
... complex business rules, the sector is already beginning to unlock the potential of generative AI. "From improvements in customer onboarding and spotting patterns in fraud to data synthesis and supporting research analysts, the opportunities in a service-based ...

Islamic Bank hands back licence

JAMIE WILLIAMSON  |  THURSDAY, 7 MAR 2024
The banking startup, owned in part by Hejaz Financial Services, surrendered its restricted licence to APRA last week. Since July 2022, Islamic Bank held a licence to operate a restricted authorised deposit-taking institution (RADI). This "allows an ...