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Showing 511 - 520 of 5291 results for "customer"

Super funds' IDR process weak, inadequate: AFCA

KARREN VERGARA  |  FRIDAY, 5 APR 2024
Superannuation funds are increasingly flouting their internal dispute resolution (IDR) process and are not doing enough to resolve member complaints before they reach the Australian Financial Complaints Authority (AFCA). The complaints authority warned ...

Suncorp sells NZ life business to Resolution Life

JAMIE WILLIAMSON  |  THURSDAY, 4 APR 2024
Resolution Life has acquired Asteron Life New Zealand for NZ$410 million. Resolution Life will buy the business from Suncorp Group. In doing so, it will become the second largest life insurer in New Zealand, with about 165 employees and a network of ...

A quarter of advised Australians nervous about retirement

ELIZA BAVIN  |  THURSDAY, 4 APR 2024
... in retirement would significantly boost happiness, with more than 40% strongly agreeing. Challenger chief executive, customer Mandy Mannix said it was fantastic to see majority of Australians were enjoying or expecting a happy, healthy retirement. "A ...

Macquarie executive to become chief product officer at BT

JAMIE WILLIAMSON  |  WEDNESDAY, 3 APR 2024
BT has appointed a longstanding Macquarie executive as its next chief product officer, replacing Kathy Vincent. Annabelle Kline will take over as BT's chief product officer in May. She will be responsible for leading the platforms business, comprising ...

HUB24 growth officer jumps to AZ NGA

ELIZA BAVIN  |  WEDNESDAY, 3 APR 2024
... We are excited to have her on board at this important time for AZ NGA, as we seek to accelerate our growth, develop a customer strategy, and cement our position as Australia's leading professional advisory business," Barrett said. "AZ NGA is maturing ...

Legalsuper names chief investment officer

JAMIE WILLIAMSON  |  THURSDAY, 28 MAR 2024
... strategy, and several senior leadership roles within Commonwealth Bank's retail division. He was most recently chief customer officer at Elula, a financial services software provider, before joining the super fund. Finally, Alissa Knight has joined the ...

Bitcoin investing is on the rise, but more regulation is needed

ELIZA BAVIN  |  WEDNESDAY, 27 MAR 2024
... around centralised brokerages and exchanges first as they present the greatest risk to Australians. Requiring Australian customer funds in global platforms to be segregated and monitored by fit and proper responsible persons who verify the assets on-chain. ...

ANZ to pay $57.5m to settle class action

ELIZA BAVIN  |  MONDAY, 25 MAR 2024
ANZ announced it reached an agreement to settle a class action brought against it by Phi Finney McDonald in 2021. The class action related to certain interest charged on specific ANZ personal credit cards in the period from 1 July 2010 to 1 January ...

Luxury fashion house sued over Birkin bag sales

JAMIE WILLIAMSON  |  THURSDAY, 21 MAR 2024
Hermes is facing an antitrust class action which alleges it only allows customers with "sufficient purchase history" to buy the infamous Birkin handbags. The French luxury fashion house is being sued in California in a case that claims sales associated ...

UK advisers told to review retirement advice processes

JAMIE WILLIAMSON  |  THURSDAY, 21 MAR 2024
Financial advisers in the UK are being asked to examine their processes when providing retirement income advice, following a thematic review that found some "are not even getting the basics right." The Financial Conduct Authority (FCA) undertook the ...