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Showing 461 - 470 of 5291 results for "customer"

Insignia Financial overhauls operating model, executive team

JAMIE WILLIAMSON  |  THURSDAY, 11 JUL 2024
... be led by an executive with end-to-end accountability to drive positive sustainable growth and profitability, improve customer outcomes and the customer experience," Insignia said. "The newly created end-to-end business lines will be supported by specialist ...

Government lifts funding to preserve banking in the Pacific

ANDREW MCKEAN  |  WEDNESDAY, 10 JUL 2024
The government will inject an additional $6.3 million to curb the rapid withdrawal of banking services in the Pacific. The funding includes $2.9 million to the World Bank for developing digital identity infrastructure across Pacific Island countries ...

MetLife refreshes two products

KARREN VERGARA  |  WEDNESDAY, 10 JUL 2024
MetLife introduced several changes to two products that are available through financial advisers. The changes that took effect on June 30 impact policyholders in MetLife Protect and MetLife Protect Super. MetLife Protect insures against death, trauma ...

Spaceship returns 19.41% to super members

JAMIE WILLIAMSON  |  TUESDAY, 9 JUL 2024
Spaceship's superannuation offerings have delivered some of the best results seen so far, with its flagship product returning almost 20% while the other achieved close to 17%. The GrowthX investment option, first launched in January 2017, returned 19.41% ...

Advisers encouraged to embrace AI

ELIZA BAVIN  |  TUESDAY, 9 JUL 2024
... contingent on support for implementation, security, and privacy concerns. Current users primarily use AI for editing (42%) and customer service (33%), with substantial interest in AI tools for reporting (34%), customer service (34%), modelling (33%) ...

Stake to operate under its own AFSL

ANDREW MCKEAN  |  MONDAY, 8 JUL 2024
Stake currently provides financial services as an authorised representative of Sanlam Private Wealth and global payments giant Airwallex; both hold an AFSL. But soon, Stake will operate under its own AFSL, offering services as an authorised representative ...

Colonial First State reports strong super returns

ANDREW MCKEAN  |  THURSDAY, 4 JUL 2024
Colonial First State (CFS) has posted double digit returns for its MySuper balanced and growth funds during FY24. CFS's FirstChoice Employer Super balanced fund (MySuper Lifestage 1965-69) achieved a 12.1% return, while its FirstChoice Employer Super ...

Bendigo and Adelaide Bank appoints new chief executive

ANDREW MCKEAN  |  TUESDAY, 2 JUL 2024
... roles. She was chief executive and managing director for six years. Fennell joined the bank in 2007 and has been the chief customer officer for consumer banking for several years. He's also served as chief financial officer and chief general manager ...

AIA Australia releases new member insurance portal

ANDREW MCKEAN  |  MONDAY, 1 JUL 2024
... implemented AIA's new member insurance portal, noting stronger engagement with claimants since its introduction. CSC chief customer officer Adam Nettheim said the portal makes it easier for CSC to guide customers in understanding their insurance ...

FSC releases new standard on scam mitigation

ELIZA BAVIN  |  MONDAY, 1 JUL 2024
... sets out that super funds should ensure their customers are aware of existing policies that relate to the resolution of customer complaints as they relate to both internal and external dispute resolution forums. The Standard comes into effect today ...