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Showing 551 - 560 of 5291 results for "customer"

MetLife Australia hires chief operating officer

JAMIE WILLIAMSON  |  FRIDAY, 2 FEB 2024
... position of chief operating officer, effective this week. Lacheur joins from AIA where she was most recently acting chief customer operations and claims officer. She first joined AIA in May 2020 following its acquisition of CommInsure Life. In all, Lacheur ...

ETFs reigned supreme in 2023: Superhero

CHLOE WALKER  |  WEDNESDAY, 31 JAN 2024
New insights from Superhero show the total trading volume of the top five most-traded ETFs on Superhero overshadowing that of both the top 10 listed companies in Australia and the US. According to Superhero's annual Year in Trades Review report, nearly ...

Aware Super, ART hire member service heads

ELIZABETH FRY  |  MONDAY, 29 JAN 2024
The market was caught by surprise when two of Australia's top customer service executives changed jobs. Australian Retirement Trust head of member services Jessica Rix has landed at Aware Super in a similar role. Rix has spent two years at the country's ...

Super fund satisfaction improves: Roy Morgan

CHLOE WALKER  |  WEDNESDAY, 24 JAN 2024
... industry funds have performed exceptionally well, Roy Morgan noted. HESTA has led the pack with an increase of 6.1% in customer satisfaction since July 2023, followed by CareSuper with the same increase of 6.1%. AustralianSuper has seen an increase of ...

Commerzbank acquires Aquila Capital

JAMIE WILLIAMSON  |  TUESDAY, 23 JAN 2024
Commerzbank is expanding into sustainable asset management, taking a majority stake in Aquila Capital for an undisclosed figure. Commerzbank will acquire 74.9% of the renewable energy-focused manager, while the remaining stake stays with Aquila's parent ...

Australian Ethical super chief goes for growth in 2024

ANDREW MCKEAN  |  TUESDAY, 23 JAN 2024
... year ending 30 June 2023, the $9.67 billion manager notched a 48% increase in funds under management and expanded its customer base by 54% to 127,000. Piper said that it's been a great year for Australian Ethical, but also points out broader challenges ...

Aussies want advice from their super fund: CFS

CHLOE WALKER  |  TUESDAY, 23 JAN 2024
New research from Colonial First State (CFS) has found a significant proportion of Australians wish their superannuation fund offered financial advice, including many who already receive advice. The CFS Empowered Australian report, based on a survey ...

Gen Zs now 'loud budgeting': Research

CHLOE WALKER  |  MONDAY, 22 JAN 2024
Research by NAB shows Gen Z is embracing the latest TikTok trend and cutting back on their spending, saving an average of $450 a month. New NAB Economics consumer sentiment data has revealed more than half (56%) of Gen Z and younger Australians are ...

ME Bank fined $820k for misleading borrowers

CHLOE WALKER  |  MONDAY, 22 JAN 2024
ME Bank has been fined by the Federal Court after it was found to have provided inaccurate information about its home loans to customers. The matter, prosecuted by the Commonwealth Director of Public Prosecutions, followed an investigation and referral ...

TAL appoints chief claims officer

KARREN VERGARA  |  MONDAY, 22 JAN 2024
... insurer as its new chief claims officer. On March 1, Georgina Croft will take the post. She was most recently the chief customer services officer at BT Financial Group, a role she held for nearly two years. Prior to that, she spent 12 years at the major ...