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Showing 601 - 610 of 5291 results for "customer"

MLC Life names operations, people chiefs

KARREN VERGARA  |  TUESDAY, 31 OCT 2023
... important thing we do and appointing Kristin and Jane to these roles continues our journey to delivering an enhanced total customer experience at MLC Life Insurance," MLC Life Insurance chief executive Kent Griffin said. Griffin said Murray is "well-placed ...

NAB commits to $1bn of lending to boost First Nations businesses

CASSANDRA BALDINI  |  TUESDAY, 31 OCT 2023
... specialised bankers who have undergone cultural competency training will be responsible for assisting its growing First Nations customer base. "The training is provided by a local Indigenous organisation, and staff are run through cultural awareness. ...

Cost-of-living crisis puts young members at risk: Rest

ANDREW MCKEAN  |  TUESDAY, 31 OCT 2023
... members to access and understand their super, and provide seamless experiences through digital advice, apps and online customer service." While acknowledging that funds can't do it all, Doyle urges her industry peers to seize every chance to create a ...

Insignia appoints to board

CHLOE WALKER  |  MONDAY, 30 OCT 2023
... spaces. Previously, McGrath held several roles at BT Funds Management, including general manager risk solutions, head of customer service delivery, general manager customer service and chair. She also served at Westpac Australia and Westpac New Zealand ...

Betashares launches investment platform, targets retail investors

ANDREW MCKEAN  |  WEDNESDAY, 25 OCT 2023
Betashares has unveiled a new investment platform for self-directed investors, offering access to any ETF traded on the ASX at zero brokerage, with features for financial advisers on the horizon. The fund manager's new platform - Betashares Direct ...

Dexus on the hunt for new chief executive

CHLOE WALKER  |  WEDNESDAY, 25 OCT 2023
Darren Steinberg will leave Dexus in the new year, after more than 11 years serving as its chief executive. While the real estate and infrastructure giant searches for his successor, Steinberg will continue as chief executive and work closely with its ...

Life insurance complaints drop 24%

KARREN VERGARA  |  WEDNESDAY, 25 OCT 2023
... claims," AFCA said. Another set of recently released AFCA data found that life insurers continue to be bombarded with customer complaints because of outdated legacy systems and poor administration practices. One insurer continues to provide misleading ...

Superhero announces strategic hires

CASSANDRA BALDINI  |  TUESDAY, 24 OCT 2023
... services and senior manager of business program management. Superhero has also appointed Karen Arndell to the role of lead customer operations for both Australia and New Zealand. Arndell joins from HUB24, where she previously held the role head of product ...

HUB24 farewells longstanding chair

CHLOE WALKER  |  TUESDAY, 24 OCT 2023
After nearly 12 years, HUB24 non-executive director and chair Bruce Higgins has informed the board of his plans to retire. As such, a replacement has been appointed. Higgins has served as chair since October 2012, and during his tenure saw the platform ...

Super fund, insurer admin issues draw AFCA complaints

KARREN VERGARA  |  MONDAY, 23 OCT 2023
... insurers and superannuation funds continue to pin systemic issues on administrative and legacy systems that have drawn customer complaints and, in some cases, led to large compensation payouts, according to the Australian Financial Complaints Authority ...