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Showing 41 - 50 of 158 results for "Telephone"

Standard Life Assurance fined for hawking non-advised annuities

KARREN VERGARA  |  WEDNESDAY, 24 JUL 2019
... to customers at their heart. "Here, the financial incentives available to staff for selling non-advised annuities by telephone created conflicts which led to unfair outcomes for some customers. Firms must have controls in place to ensure they are prioritising ...

ASIC moves to ban direct life cold calling

HARRISON WORLEY  |  THURSDAY, 18 JUL 2019
ASIC moved to ban the unsolicited telephone sales of life and consumer credit insurance. Consultation is open for ASIC's proposal to ban the sale of direct life and consumer credit insurance by unsolicited phone calls, in a move the corporate regulator ...

ASIC slams consumer credit failures

HARRISON WORLEY  |  FRIDAY, 12 JUL 2019
... consumers, noting CCI was sold to people despite the fact they were ineligible to claim under their policy, and added telephone sales staff use high-pressure selling and other "unfair sales practices" when selling CCI. ASIC commissioner Sean Hughes said ...

Industry fund fined over independent advice claims

KARREN VERGARA  |  THURSDAY, 9 MAY 2019
... regulator. ASIC alleged Hostplus provided misleading claims to consumers about offering "independent advice" in a recorded telephone message via its main contact number. The recorded telephone message referred to a free consultation available to members ...

UK to introduce new pension scheme

KANIKA SOOD  |  TUESDAY, 19 MAR 2019
... a deal with Royal Mail, the 500-year-old postal delivery service. CWU has close to 200,000 active members working in telephone, cable, DSL and postal delivery companies in the UK, including Royal Mail. It was finally approved yesterday after a consultation ...

ASIC appeals Westpac Federal Court decision

JAMIE WILLIAMSON  |  MONDAY, 18 FEB 2019
... Securities Administration Limited (WSAL) and BT Funds Management (BTFM) had breached the Corporations Act in 2014, during two telephone campaigns in which staff recommended the rollover of superannuation accounts to Westpac/BT super products. However ...

Hayne targets superannuation employer connections

KARREN VERGARA  |  MONDAY, 4 FEB 2019
... during which one kind of product is offered is unsolicited unless the person "attended the meeting, made or received the telephone call, or initiated the [inquiry]." He pointed to the attempts made by ANZ and CBA to sell superannuation in bank branches ...

ASIC and Westpac court battle sees mixed outcome

DARREN SNYDER  |  FRIDAY, 4 JAN 2019
... breached the 'best interests duty' introduced under the Future of Financial Advice (FoFA) reforms by conducting a telephone sales campaign recommending customers roll out of their super funds into their Westpac-related super accounts without ...

Ignition lifts off in Ireland

HARRISON WORLEY AND MICHELLE BALTAZAR  |  WEDNESDAY, 12 DEC 2018
... of Ireland, Ignition's hybrid model - which allows integration between the platform and the bank's existing telephone and in-person experiences - was a key attraction. The bank's wealth advice and distribution director Sean O Murchu said ...

Complainants most satisfied with life insurers

KARREN VERGARA  |  TUESDAY, 11 DEC 2018
... follow through but received an unfavourable outcome, only 45% received an explanation of the decision made against them. Telephone was the most popular means of making contact, followed by email, face to face and social media. Only a few (21%) complainants ...