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Showing 1 - 10 of 66 results for "Internal Dispute Resolution"

Older Australians drive majority of super complaints: ASIC

RIDDHIMA TALWANI  |  THURSDAY, 4 JUN 2026
... 75 accounted for half of the internal complaints made to super funds in 2025, according to ASIC's Internal Dispute Resolution (IDR) data dashboard. Out of the 221,623 complaints super funds received from individuals and couples, the highest number from ...

TelstraSuper did fall foul of IDR obligations: Federal Court

JAMIE WILLIAMSON  |  FRIDAY, 8 MAY 2026
... found TelstraSuper - which has since merged with Aware Super - did indeed fail to comply with its internal dispute resolution (IDR) procedures. The case was brought by ASIC in November 2023, the first time a super trustee was pinged for failures related ...

Binance Australia to pay $10m over deliberate customer misclassifications

MATTHEW WAI  |  MONDAY, 30 MAR 2026
... disclosure statement (PDS) to retail clients, implement a target market determination, maintain a compliant internal dispute resolution system and ensure its services were provided appropriately. Meanwhile, Binance's senior compliance staff provided ...

ASIC labels digital assets as financial products

MATTHEW WAI  |  THURSDAY, 30 OCT 2025
... will reduce fraud and security issues, and it also means cryptocurrency platforms will need to have internal dispute resolution processes for their customers, should they have an issue with a product," Singh said. "Consumers will also have the right ...

Complaints still too high: AFCA annual review

ANGELIQUE MINAS  |  THURSDAY, 23 OCT 2025
... disputes handling. "In times of economic pressure, it's critical that financial firms strengthen their internal dispute resolution processes and ensure resources are available to deal with disputes in a fair and timely manner," Locke said. "Proactive ...

ASIC to release IDR and reportable situations data

ELIZA BAVIN  |  FRIDAY, 26 SEP 2025
ASIC has outlined its approach to publishing two public-facing dashboards containing Internal Dispute Resolution (IDR) and Reportable Situations (RS) data. ASIC said the approach was determined following consideration of 47 submissions received in response ...

ASIC issues warning over BTG Technology

ELIZA BAVIN  |  MONDAY, 28 JUL 2025
... access important rights and protections available under Australian financial services laws such as internal dispute resolution processes or client money protections, should something go wrong," ASIC said. The regulator said Bitget's futures products ...

ASIC releases new relief for reportable situations regime

KARREN VERGARA  |  MONDAY, 30 JUN 2025
ASIC has provided AFSLs new reliefs to help them manage the reportable situations regime, which includes extending the length of investigations reportable from 30 days to 60 days. Also in the relief, ASIC is exempting the reporting of certain breaches ...

ASIC blasts managed funds' poor compliance plans

KARREN VERGARA  |  MONDAY, 2 JUN 2025
... adequately address design and distribution obligations (DDO), the reportable situations regime and internal dispute resolution processes and reporting (IDR), an ASIC review found, warning that such inadequate compliance plans indicate governance failings. ...

AFCA highlights 'pattern of delays' in super

ELIZA BAVIN  |  TUESDAY, 29 APR 2025
... unnamed fund, AFCA said it observed a "pattern of delays" in the fund's responses which affected its Internal Dispute Resolution (IDR) referral period and working through AFCA's case management stages. "The issue was linked to the financial firm's business ...
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