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Search ResultsShowing 1 - 10 of 53 results for "External Dispute Resolution"
AFCA extends complaints response time
ALLY SELBY  |  THURSDAY, 16 APR 2020
... firms more time to resolve disputes with their customers, without the need to come to AFCA for an external dispute resolution service." The changes recognise the increase in complaints and requests from consumers, he said. "This recognises the pressure ...
ASIC suspends Melbourne-based AFSL
ELIZA BAVIN  |  WEDNESDAY, 11 DEC 2019
... reports for the registered managed investment schemes it operates or notify ASIC of changes to its external dispute resolution scheme. ASIC added the company has also failed to maintain organisational competence or the resources required to provide the ...
AFCA gets 1450 complaints a week
ELIZABETH MCARTHUR  |  WEDNESDAY, 16 OCT 2019
... may proceed all the way to an Ombudsman's Determination." Recently, the Competition and Consumer (External Dispute Resolution Scheme - Banking Sector) Instrument 2019 was registered. This instrument recognises AFCA as the external dispute resolution ...
AFCA looks to expand senior ranks
KRISTI CHENG  |  FRIDAY, 26 JUL 2019
... expansion of its jurisdiction. Established in November 2018, the authority replaced three pre-existing external dispute resolution schemes: the Financial Ombudsman Service, the Credit and Investments Ombudsman, and the Superannuation Complaints Tribunal. ...
New AFCA remit not enough: Law firm
KANIKA SOOD  |  MONDAY, 17 JUN 2019
... one-stop-shop for financial complaints authority started operating in November last year, taking over the external dispute resolution previously handled by the Financial Ombudsman Service, the Credit and Investments Ombudsman and Superannuation Complaints ...
ASIC catches illegal dual licensees
ELIZABETH MCARTHUR  |  MONDAY, 13 MAY 2019
... pointed out an AFS licensee may not maintain professional indemnity insurance or membership of an external dispute resolution scheme because they are operating as an authorised representative of another licensee. Another issue is because the licensee's ...
Frydenberg makes big promises for small business
ELIZABETH MCARTHUR  |  TUESDAY, 2 APR 2019
... million to compensate consumers and small businesses affected by misconduct who have legacy unpaid external dispute resolution determinations.
AFA takes red pen to Hayne report
HARRISON WORLEY  |  WEDNESDAY, 20 MAR 2019
... Anderson said. "It does not acknowledge the relatively small number of complaints received by ASIC and External Dispute Resolution schemes. There does not seem to be an understanding that adviser remuneration, both upfront and ongoing, must be approved ...
ASIC suspends online broker AFSL
KARREN VERGARA  |  TUESDAY, 15 JAN 2019
... administration. ASIC said the terms of the suspension will allow Halifax clients to have access to an external dispute resolution scheme. This is in addition to ensuring Halifax continues have arrangements for compensating retail clients and to hold ...
Complainants most satisfied with life insurers
KARREN VERGARA  |  TUESDAY, 11 DEC 2018
... Only a few (21%) complainants whose issues were not resolved in the timeframe set by ASIC had the external dispute resolution (EDR) process explained to them. ASIC said this was concerning as these processes are essential to assist consumers to effectively ...
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