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Showing 1 - 10 of 81 results for "External Dispute Resolution"

AFCA consults on rule changes under upcoming scam framework

MATTHEW WAI  |  TUESDAY, 1 SEP 2026
... digital platforms to protect consumers from scams. AFCA was subsequently appointed the authorised external dispute resolution (EDR) scheme for scam-related complaints under the SPF across the sectors from 31 March 2027. As this is an expansion of AFCA's ...

FEATURE | Member engagement | On the ball

KARREN VERGARA  |  TUESDAY, 23 JUN 2026
... internal complaints related to death benefit delays dropped by 53% from early 2024 to late 2025, while external dispute resolution complaints reduced by 72%. "Fund members have a right to expect claims will be handled efficiently, honestly and fairly ...

Trustees lack death benefit claims uplift urgency: ASIC

KARREN VERGARA  |  WEDNESDAY, 10 JUN 2026
... complaints about death benefit claims handling delays from the beginning of 2024 to the end of 2025. External dispute resolution (EDR) data also improved, with complaints about death benefit claims delays falling over 72% during the same period. But ...

InterPrac targets First Guardian victim, disputes AFCA ruling

KARREN VERGARA  |  FRIDAY, 15 MAY 2026
... very systems that was supposedly created to protect us." "What is the point of having a mandatory external dispute resolution scheme if financial firms can simply refuse to pay determinations and drag victims into Federal Court proceedings instead? That ...

AFCA names inaugural chief scams officer

MATTHEW WAI  |  THURSDAY, 26 MAR 2026
... systems so AFCA is ready for its next phase of growth and can deliver the best possible service." AFCA's external dispute resolution service will be a key component of the government's Scams Prevention Framework and introduces an expanded area of ...

AFCA membership extended for Shield, First Guardian-linked firms

KARREN VERGARA  |  WEDNESDAY, 4 MAR 2026
... role of liquidators." AFCA added it would be inappropriate to take steps that close off access to external dispute resolution while the full extent of consumer harm is still emerging as this would risk unfairly excluding impacted consumers. AFCA received ...

ASIC labels digital assets as financial products

MATTHEW WAI  |  THURSDAY, 30 OCT 2025
... the Corporations Act, AFCA said, which exempts some crypto or digital asset providers from the AFCA external dispute resolution scheme, despite some having chosen to become voluntary members. AFCA lead ombudsman for investment and advice Shail Singh ...

ASIC to release IDR and reportable situations data

ELIZA BAVIN  |  FRIDAY, 26 SEP 2025
... regulator said this approach aligns with and will complement the existing publication of firm-level external dispute resolution (EDR) data by the Australian Financial Complaints Authority (AFCA). ASIC is set to publish the RS dashboard in October, in ...

Hostplus' AFCA complaint response times lag

ELIZA BAVIN  |  MONDAY, 16 DEC 2024
... January and June 2024, Hostplus worked closely with members to resolve 155 complaints through the AFCA external dispute resolution process. In 92.9% (144) of these cases, the resolution confirmed that the processes followed and decisions made were appropriate ...

AFCA completes independent review of operations

ELIZA BAVIN  |  MONDAY, 9 DEC 2024
... to the 2021 Independent Review of its operations. AFCA said the work had redefined its approach to external dispute resolution. The Independent Review Response Program, launched in response to 13 recommendations of the 2021 Independent Review of AFCA ...
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