Search ResultsShowing 1 - 10 of 51 results for "External Dispute Resolution"
AFCA gets 1450 complaints a week
ELIZABETH MCARTHUR  |  WEDNESDAY, 16 OCT 2019
... may proceed all the way to an Ombudsman's Determination." Recently, the Competition and Consumer (External Dispute Resolution Scheme - Banking Sector) Instrument 2019 was registered. This instrument recognises AFCA as the external dispute resolution ...
AFCA looks to expand senior ranks
KRISTI CHENG  |  FRIDAY, 26 JUL 2019
... expansion of its jurisdiction. Established in November 2018, the authority replaced three pre-existing external dispute resolution schemes: the Financial Ombudsman Service, the Credit and Investments Ombudsman, and the Superannuation Complaints Tribunal. ...
New AFCA remit not enough: Law firm
KANIKA SOOD  |  MONDAY, 17 JUN 2019
... one-stop-shop for financial complaints authority started operating in November last year, taking over the external dispute resolution previously handled by the Financial Ombudsman Service, the Credit and Investments Ombudsman and Superannuation Complaints ...
ASIC catches illegal dual licensees
ELIZABETH MCARTHUR  |  MONDAY, 13 MAY 2019
... pointed out an AFS licensee may not maintain professional indemnity insurance or membership of an external dispute resolution scheme because they are operating as an authorised representative of another licensee. Another issue is because the licensee's ...
Frydenberg makes big promises for small business
ELIZABETH MCARTHUR  |  TUESDAY, 2 APR 2019
... million to compensate consumers and small businesses affected by misconduct who have legacy unpaid external dispute resolution determinations.
AFA takes red pen to Hayne report
HARRISON WORLEY  |  WEDNESDAY, 20 MAR 2019
... Anderson said. "It does not acknowledge the relatively small number of complaints received by ASIC and External Dispute Resolution schemes. There does not seem to be an understanding that adviser remuneration, both upfront and ongoing, must be approved ...
ASIC suspends online broker AFSL
KARREN VERGARA  |  TUESDAY, 15 JAN 2019
... administration. ASIC said the terms of the suspension will allow Halifax clients to have access to an external dispute resolution scheme. This is in addition to ensuring Halifax continues have arrangements for compensating retail clients and to hold ...
Complainants most satisfied with life insurers
KARREN VERGARA  |  TUESDAY, 11 DEC 2018
... Only a few (21%) complainants whose issues were not resolved in the timeframe set by ASIC had the external dispute resolution (EDR) process explained to them. ASIC said this was concerning as these processes are essential to assist consumers to effectively ...
Royal Commission: And that is a wrap
KANIKA SOOD  |  FRIDAY, 30 NOV 2018
... lineups at banks, mortgage brokers, advice groups, superannuation trustees, insurers, regulators, external dispute resolution bodies, consumer groups and industry bodies. But Orr singled out consumers who came forward to give evidence about their experiences. ...
AFCA creates small businesses ombudsman role
KARREN VERGARA  |  FRIDAY, 16 NOV 2018
... AFCA, and the increase in monetary limits, many small business complaints will now be covered by an external dispute resolution scheme for the very first time. Australian Small Business and Family Enterprise Ombudsman Kate Carnell welcomed the announcement ...
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