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Showing 31 - 40 of 71 results for "Consumer trust"

AFA can contribute to draining the swamp: George

JAMIE WILLIAMSON  |  MONDAY, 16 OCT 2017
... The financial services industry needs to collaborate more effectively in combating the issue if it is to restore consumer trust and change the public perception of advice and advisers, she continued. "I think our industry is like a big ball of rubber ...

Financial advice key for world in reverse: Geldof

JAMIE WILLIAMSON  |  MONDAY, 16 OCT 2017
... away from gaining advice they must act ethically and actively project moralities that will engender and restore consumer trust. "You've listened to [former aide to Nelson Mandela] Zelda le Grange talk about one of the greatest men in history and how ...

Technology will shape financial services

JAMIE WILLIAMSON  |  WEDNESDAY, 11 OCT 2017
... major impact on the financial services industry, he does believe its backbone - blockchain - will help re-establish consumer trust in financial advice. "Your customers now are in a trust crisis - this is a fact. The Edelman Trust Index which measures ...

AMP launches LIF-ready resource

KARREN VERGARA  |  WEDNESDAY, 20 SEP 2017
... after the framework is fully implemented on 1 January 2020. "The correct assessment is vitally important to both consumer trust as well as previous suggestions that LIF is just a transition phase to level commissions," he said.

New ethical advice certification will drive consumer trust

JAMIE WILLIAMSON AND DARREN SNYDER  |  FRIDAY, 18 AUG 2017
A new certification for the provision of value-based, ethical financial advice is now available to individual advisers delivering advice free from conflict or incentive. Launched by Certainty Advice Group, the certification is applicable to advisers ...

AFA launches conference program

JAMIE WILLIAMSON  |  WEDNESDAY, 16 AUG 2017
... Throughout the conference advisers will benefit from sessions dedicated to a range of topics including building consumer trust through higher professional standards, integrating fees into risk advice, the role of the adviser in the claims process and ...

Personal security concerns reach new high: Unisys

EMMA RAPAPORT  |  THURSDAY, 22 JUN 2017
... to minimise and contain the impact on themselves and their customers in order to gain and maintain that trust. "Consumer trust is very fragile," Kendall notes. He adds that organisations looking to move more of their transactions online can use innovative ...

BTFG working to improve culture, ethics

JAMIE WILLIAMSON  |  WEDNESDAY, 7 JUN 2017
... advice industry," Spiers said. "Not only will the program support our advisers, but importantly it will help to lift consumer trust in the value of advice and their confidence in financial advice as a noble profession." The Ethics Centre executive general ...

AI to influence consumer trust: Medcraft

JAMIE WILLIAMSON  |  THURSDAY, 25 MAY 2017
Businesses looking to integrate enhanced technological capability must consider its future impacts, or else risk creating a greater trust deficit in the financial services industry. That was the warning delivered by ASIC chairman Greg Medcraft in his ...

Advice associations respond to Federal Budget

JAMIE WILLIAMSON  |  WEDNESDAY, 10 MAY 2017
... Kewin said. The association also welcomed the Banking Executive Accountability Regime as a means of strengthening consumer trust. However, the AFA is disappointed no measures were announced to address the financial wellbeing of women and the retirement ...