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Showing 21 - 30 of 89 results for "Financial Ombudsman Service"

AFCA appoints chief executive

KANIKA SOOD  |  FRIDAY, 15 JUN 2018
... executive role, Locke is also taking on the role of AFCA's chief ombudsman, replacing outgoing Financial Ombudsman Service (FOS) chief ombudsman Shane Tregillis. Before his appointment as ACNC assistant commissioner, charity services, Locke was the ...

Government names AFCA board members

ALEX BURKE  |  WEDNESDAY, 2 MAY 2018
... November 1. Over the transition process, AFCA will work with the Credit and Investments Ombudsman (CIO), Financial Ombudsman Service (FOS) and Superannuation and Complaints Tribunal (SCT) boards. ASIC welcomed the authorisation by O'Dwyer, saying ...

Royal Commission invite refused by Dover

JAMIE WILLIAMSON  |  FRIDAY, 27 APR 2018
... Costello then read from an opinion piece McMaster published on the Dover website in 2016, criticising the Financial Ombudsman Service. Reading the piece, Costello said: "FOS is unique, in that inexperienced and unqualified non-professional employees ...

Royal Commission case study: advice put retirement in ruins

JAMIE WILLIAMSON  |  THURSDAY, 19 APR 2018
... by Westpac as its final offer - was declined on the same grounds. A complaint was then made to the Financial Ombudsman Service which recommended in February 2017 that Westpac pay $79,322. It was also rejected. In August 2017, FOS re-determined that Westpac ...

Financial advice under the Royal Commission spotlight next month

ALEX BURKE  |  TUESDAY, 13 MAR 2018
... (67%) of which focus on banking, followed by superannuation (11%) and general insurance (6%). The Financial Ombudsman Service recently suggested in a submission to the Royal Commission that financial advisers account for more than a third of all serious ...

FOS submission points finger at advisers

JAMIE WILLIAMSON  |  MONDAY, 5 MAR 2018
... Financial advisers account for more than one-third of all serious misconduct issues identified by the Financial Ombudsman Service since early 2012. In a submission to the Royal Commission, FOS attributed 39% of serious misconduct identified in the last ...

Complaints authority welcomes new chair

KARREN VERGARA  |  THURSDAY, 1 MAR 2018
... will enhance their ability to deal with large institutions. AFCA consolidated the functions of the Financial Ombudsman Service, Credit and Investment Ombudsman, and Superannuation Complaints Tribunal into one governing body. AFCA will start receiving ...

SMFSA voices support for AFCA

KARREN VERGARA  |  THURSDAY, 15 FEB 2018
... the industry, according to the SMSF Association. Establishing AFCA consolidated the functions of the Financial Ombudsman Service, Credit and Insurance Ombudsman, and Superannuation Complaints Tribunal into one governing body, which was approved in parliament ...

FSC and FOS appoint former ASX chief risk officer

ALEX BURKE  |  TUESDAY, 30 JAN 2018
The Financial Services Council and Financial Ombudsman Service named the chair of the committee tasked with overseeing the implementation of the Life Insurance Code of Practice. Anne Brown joins the Life Code Compliance Committee (LCCC) while also serving ...

AFCA, key housing bills passed

EMMA RAPAPORT  |  THURSDAY, 7 DEC 2017
... consumers, small businesses and retail investors. The new authority combines three oversight bodies - the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT) - into a 'one-stop-shop' ...