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Search ResultsShowing 11 - 20 of 82 results for "Financial Ombudsman Service"
One-stop complaints shop opens
DARREN SNYDER  |  THURSDAY, 1 NOV 2018
... will have significantly higher monetary limits and compensation caps than were available under the Financial Ombudsman Service (FOS) and Credit and Investments Ombudsman (CIO)." It will be able to hear consumer complaints where the value of the dispute ...
ANZ chief says remediation is "distracting"
KARREN VERGARA  |  FRIDAY, 12 OCT 2018
... people made submissions to the Royal Commission to have their cases heard? Elliot said the purpose of Financial Ombudsman Service is to hear such cases. The panel said given it is being replaced by AFCA, it shows that customers still aren't being ...
CommInsure, TAL engaged in troubling conduct: Royal Commission
KARREN VERGARA  |  MONDAY, 24 SEP 2018
... Colonial Mutual Life Assurance (CMLA) executive general manager Helen Troup accepted CBA misled the Financial Ombudsman Service (FOS) in the case of one claimant who suffered from a heart attack. It also made inappropriate challenges to its jurisdiction ...
AFCA membership deadline arrives
JAMIE WILLIAMSON  |  FRIDAY, 21 SEP 2018
... investments and advice. Smith previously held the position of lead ombudsman, investments and advice at the Financial Ombudsman Service. "June has a wealth of experience in the financial planning and related sectors, well-developed relationships with ...
CommInsure misled FOS: Royal Commission
KARREN VERGARA  |  THURSDAY, 13 SEP 2018
CommInsure admitted it misled the Financial Ombudsman Service that was helping resolve a claimant's dispute by deliberately withholding medical information and delaying the process, the Royal Commission heard yesterday afternoon. Counsel assisting ...
Advice firm rebrands, confirms independence
JAMIE WILLIAMSON  |  WEDNESDAY, 29 AUG 2018
... became self-licensed in October 2012. In May 2017, Hogben left the business, taking on a role at the Financial Ombudsman Service. Guided Wealth also restructured its business model to meet the Corporations Act definition of independent financial advice. ...
AFCA funding lacks transparency: AIST
KARREN VERGARA  |  THURSDAY, 26 JUL 2018
... meet the costs of transition for three agencies - the Credit and Investments Ombudsman (CIO), the Financial Ombudsman Service (FOS) and the Superannuation and Complaints Tribunal (SCT) - to form AFCA on November 1. The Government expects AFCA is to receive ...
AFCA appoints chief executive
KANIKA SOOD  |  FRIDAY, 15 JUN 2018
... executive role, Locke is also taking on the role of AFCA's chief ombudsman, replacing outgoing Financial Ombudsman Service (FOS) chief ombudsman Shane Tregillis. Before his appointment as ACNC assistant commissioner, charity services, Locke was the ...
Government names AFCA board members
ALEX BURKE  |  WEDNESDAY, 2 MAY 2018
... November 1. Over the transition process, AFCA will work with the Credit and Investments Ombudsman (CIO), Financial Ombudsman Service (FOS) and Superannuation and Complaints Tribunal (SCT) boards. ASIC welcomed the authorisation by O'Dwyer, saying ...
Royal Commission case study: advice put retirement in ruins
JAMIE WILLIAMSON  |  THURSDAY, 19 APR 2018
... by Westpac as its final offer - was declined on the same grounds. A complaint was then made to the Financial Ombudsman Service which recommended in February 2017 that Westpac pay $79,322. It was also rejected. In August 2017, FOS re-determined that Westpac ...
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