Search ResultsShowing 71 - 80 of 81 results for "Financial Ombudsman Service"
FOS names insurance ombudsman
COMPANY RELEASE  |  WEDNESDAY, 18 NOV 2009
The Financial Ombudsman Service has appointed former director of State Trustees, John Price, as general insurance ombudsman. Michael Lavarch, chair at the board of the Financial Ombudsman Service, said Price is experienced in dispute resolution and ...
ASIC outlines credit agency requirements
COMPANY RELEASE  |  FRIDAY, 13 NOV 2009
... resolution procedure and membership of an approved external dispute resolution scheme such as the Financial Ombudsman Service (FOS). ASIC is also imposing specific conditions on AFSL's granted to credit rating agencies that require firms to comply with ...
FOS swamped with complaints
MICHAEL HOBBS  |  MONDAY, 14 SEP 2009
The Financial Ombudsman Service (FOS) is changing how it deals with investments, life insurance and superannuation complaints to cope with rising complaint volumes, particularly in financial planning. The service noted it saw a 77 per cent increase ...
FOS insurance ombudsman resigns
MICHAEL HOBBS  |  THURSDAY, 13 AUG 2009
The Financial Ombudsman Service (FOS) is close to naming a new general insurance ombudsman after Sam Parrino resigned from the service. Parrino was named ombudsman - general insurance when FOS in July last year. Prior to joining FOS, Parrino worked ...
FOS gears up to combat record complaints
MICHAEL HOBBS  |  WEDNESDAY, 27 MAY 2009
The Financial Ombudsman Service (FOS) is on a hiring spree, increasing staff numbers by around 25 per cent in around nine months to cope with record levels of complaints across the financial services market. Colin Neave, chief ombudsman at FOS, said ...
Govt lifts financial hardship threshold
WWW.THESHEET.COM  |  MONDAY, 27 APR 2009
... the policy aim appears to be to lean on lenders to do so even more readily. For several years the Financial Ombudsman Service has considered that banks are obliged to vary contracts where a customer is in a position of hardship, an obligation imposed ...
FPA heads to eye of Storm
MICHAEL HOBBS  |  MONDAY, 2 FEB 2009
... conduct breaches. The role of the Australian Securities and Investments Commission (ASIC) and the Financial Ombudsman Service (FOS) would also be highlighted to the public. "At the moment, I think it's important to work with the [Storm] clients who are ...
Complaints on the rise: FOS
MICHELLE BALTAZAR  |  WEDNESDAY, 10 DEC 2008
The Financial Ombudsman Service (FOS) is urging financial services providers to invest more in staff and systems to deal with client complaints after it found a high 23 per cent increase in the number of new disputes this year. FOS has released its ...
Planners comment on EDR scheme
RUTH LIEW  |  TUESDAY, 9 SEP 2008
... review is timely given the amalgamation of the three main financial services EDR schemes under the Financial Ombudsman Service. It is an ideal time to enhance the current system under its new umbrella structure, for the benefit of consumers and members ...
New ombudsman service welcomed
MICHAEL HOBBS  |  THURSDAY, 10 JUL 2008
Consumer groups and financial service providers have backed the launch of the new Financial Ombudsman Service, which provides one point of contact for most disputes or complaints across banking, insurance and investments. The service is the result of ...
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