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Showing 161 - 170 of 5285 results for "customer"

Crypto providers to hold AFSL under proposed laws

MATTHEW WAI  |  THURSDAY, 25 SEP 2025
... 10% of annual turnover for breaching said obligations. However, smaller, low-risk platforms with less than $5000 per customer and/or facilitating less than $10 million in transactions per year will be exempted, consistent with approaches in other products ...

La Trobe has two of three stop orders lifted

ELIZA BAVIN  |  THURSDAY, 25 SEP 2025
... Credit Fund (USPC Fund). As part of the process, La Trobe updated its Target Market Determinations (TMDs) and introduced customer questionnaires. When asked how La Trobe was determining the risk profiles of investors prior to the introduction of the ...

GIM director slapped with travel restraints

KARREN VERGARA  |  WEDNESDAY, 24 SEP 2025
Global Investment Marketing (GIM) director Darren Geddes has been barred from leaving the country for the next six months as ASIC alleges he misappropriated money via a sham bond investment scheme. ASIC did not provide details behind its allegations ...

Federal court slams director for 'fanciful' asset valuation

ELIZA BAVIN  |  TUESDAY, 23 SEP 2025
The Federal Court has disqualified Queensland-based director David Hodgson from managing corporations for five years and permanently restrained him from engaging in financial services without an Australian financial services licence (AFSL). This comes ...

Insignia Financial to upgrade digital infrastructure

ANGELIQUE MINAS  |  MONDAY, 22 SEP 2025
... that incorporation of Google Cloud's agentic AI capabilities in Insignia Financial's seamless data layer will empower customer service teams to tailor experiences for each member. The consolidation of Insignia's previous VMware environments from three ...

ASIC chair calls it quits

KARREN VERGARA  |  FRIDAY, 19 SEP 2025
ASIC chair Joe Longo has tendered his resignation, to finish up in 2026. In June, Longo told the Secretary to the Treasury he would not be seeking an extension of his term, which finishes up on 31 May 2026. A former lawyer, Longo replaced James Shipton ...

CareSuper hires chief member officer

JAMIE WILLIAMSON  |  THURSDAY, 18 SEP 2025
... said. "Our members benefit from a personalised experience delivered by an in-house team that consistently ranks #1 for customer service across super and financial services. That recognition reflects the care, expertise and dedication of our board, our ...

Young people want more from their life insurance: Research

RIDDHIMA TALWANI  |  TUESDAY, 16 SEP 2025
Young consumers are overlooking life insurance as delayed traditional milestones make it feel less relevant, according to a report by Capgemini Research Institute and LIMRA. The World Life Insurance Report 2026, based on a survey of 6000 people aged ...

Insurers' approaches reinforcing mental health stigma: Life CCC

MATTHEW WAI  |  TUESDAY, 16 SEP 2025
... the industry. "Mental health conditions touch millions of Australians, and the Code is clear: insurers must assess each customer fairly, based on their own circumstances," McClelland said. "It is pleasing to see some insurers doing this. But others are ...

ANZ fined $240m for bond trading, retail misconduct

KARREN VERGARA  |  MONDAY, 15 SEP 2025
... that occurred up to September 2024. ANZ has completed a remediation program for affected customers, which has included customer payments totalling $92,687 and corrections to customer. Another $40 million in civil penalties relate to failing to pay bonus ...