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Showing 111 - 120 of 5285 results for "customer"

Ontario Teachers' sells majority stake in Sydney desalination plant

ANGELIQUE MINAS  |  TUESDAY, 9 DEC 2025
Ontario Teachers' Pension Plan (OTPP) has sold its 60% stake in the Sydney Desalination Plant (SDP) to Utilities Trust of Australia (UTA). The asset has been co-owned by the two firms since 2012, with UTA previously owning 40% of SDP and acquiring ...

Royal London AM launches four new funds locally

ELIZA BAVIN  |  TUESDAY, 2 DEC 2025
... launches demonstrate our commitment to the market and that we are here for the long haul, but it also highlights our customer-led approach. We focus on understanding the needs of our clients firsthand, and we know the best approach to doing this is meeting ...

Tech bubble top of mind for super funds in 2026: Report

KARREN VERGARA  |  WEDNESDAY, 26 NOV 2025
... in the US because these companies are starting to use AI technologies to support a wide variety of functions to drive customer growth and retention data as well as improving business margins."

Super funds lagging RIC obligations: Pulse Check

ELIZA BAVIN  |  WEDNESDAY, 26 NOV 2025
... stewardship of super trustees, who should uphold their confidence by focusing on retirement strategies that meet their customer needs. This will become ever more important as the waves of retirement continue and with two in five trustees expected to ...

TelstraSuper members caught off guard by Direct Access closure

JAMIE WILLIAMSON  |  TUESDAY, 25 NOV 2025
As it prepares to merge with Aware Super, TelstraSuper is closing its Direct Access option - and some members aren't happy about it. Last week, TelstraSuper informed members that Direct Access would be closed to new investments from this week. The ...

Ditch cash, curb emotionally led investing: Expert

KARREN VERGARA  |  FRIDAY, 21 NOV 2025
The opportunity costs of leaving cash in a savings account are too high as financial advisers can do more to help manage clients' emotional responses when it comes to taking higher risks with their money, a behavioural finance expert said. At the ...

MLC platform adds retirement specialist

ELIZABETH FRY  |  THURSDAY, 20 NOV 2025
MLC Expand has hired a retirement specialist following strong demand for its retirement income product launched in August with TAL and Challenger. Andrew Long is tasked with promoting MLC Retirement Boost to licensees and financial advisers. Long brings ...

Magellan global equities lead exits amid investigation

JAMIE WILLIAMSON  |  THURSDAY, 20 NOV 2025
... exposed to several ESG risks, "such as data breaches, conflicts of interest or misconduct that could result in loss of customer trust, regulatory actions or litigations". "We don't believe these are material risks to Magellan yet given it has appropriate ...

Advice sector looks to offshore talent to bridge skills gap

KARREN VERGARA  |  THURSDAY, 20 NOV 2025
... talent from the Philippines and India, where many practices have a dedicated back-office team. Roles in administration, customer service officers and paraplanners, which have declined in advertising rates in Australia by about 9% this year, she said ...

FAAA launches digital client identification tool

KARREN VERGARA  |  WEDNESDAY, 19 NOV 2025
... agents, conveyancers and precious metal and stone dealers will be pulled into the regime. They'll be required to complete customer due diligence, keep records and report suspicious matters," she said. AUSTRAC will begin regulating these services from ...