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Showing 101 - 110 of 5330 results for "customer"

Constant slams super funds over complaints handling

ELIZA BAVIN  |  THURSDAY, 12 MAR 2026
... a problem. Your customers are telling you, loud and clear through complaints. And listening and responding to them is customer service 101." Constant said it has become clear that the super sector needs to invest more in governance, capability, skills ...

National Reconstruction Fund makes $200m investment

ELIZA BAVIN  |  WEDNESDAY, 11 MAR 2026
The National Reconstruction Fund Corporation (NRFC) is making a $200 million hybrid note investment in ASX-listed cloud, cybersecurity, and telecoms provider Macquarie Technology Group. The NRFC said the investment is to help ensure critical digital ...

Australians unlock only 1% of $600bn in home equity: Deloitte

MATTHEW WAI  |  MONDAY, 9 MAR 2026
A new study reveals that around $600 billion of home equity can be unlocked through structured equity release products, yet only a fraction has been used thus far. Deloitte's 2026 Australian Reverse Mortgage Survey - compiled in collaboration with Heartland ...

Product showcase: Follow the leaders

STAFF WRITER  |  MONDAY, 9 MAR 2026
... MS Oberoi, founder of Oberoi Hotels. "He had a frontline obsession; well into his nineties, he would walk down to the customer suggestion box in the hotel lobby, take out the suggestions, hold them so close to his eyes that they touched his nose because ...

ASX partners with LSEG to upgrade derivatives platform

RIDDHIMA TALWANI  |  FRIDAY, 6 MAR 2026
ASX will partner with LSEG to modernise and upgrade its derivatives trading platform. ASX 24 trades the Australian and New Zealand interest rate, equity and commodity futures and options markets, supporting some of the world's longest trading hours. ...

Macquarie AM to deliver over 100MW in South Korea

MATTHEW WAI  |  WEDNESDAY, 4 MAR 2026
... will manage end-to-end service operations such as data centre design, network buildout, operations and maintenance, and customer acquisition. MAM took part in several digital infrastructure deals in the past two years, including offloading a prominent ...

TAL to create Pathways for simpler mental health claims

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
... 2024, and the discovery of insurers continuing to use blanket mental health exclusions despite the requirement to assess customer's individual circumstances from a report last year. Despite the Council of Australian Life Insurers (CALI) is now developing ...

Life insurer sanctioned for invalid access to customer information

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
... area that did not. They were unaware valid consent had not been obtained. The insurer identified the issue following a customer complaint in early 2024. It had not been detected through the insurer's own quality assurance and monitoring processes, the ...

AFCA expands C-suite with three hires

ELIZA BAVIN  |  TUESDAY, 3 MAR 2026
... (AFCA) has announced three new C-suite appointments. In two newly created roles, Deborah Jenkins has been appointed chief customer officer and Stevie-Ann Dovico has been appointed chief technology officer. Brigid Parsonson has also been appointed as ...

MLC completes full Retirement Boost rollout for advisers

RIDDHIMA TALWANI  |  MONDAY, 2 MAR 2026
... solution will be life changing for many and is the future of retirement in Australia," she said. MLC's director of customer innovation Ashton Jones said it is simple to sign up for the product, with clients only required to make an election on their ...