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Showing 61 - 70 of 5285 results for "customer"

Macquarie AM to deliver over 100MW in South Korea

MATTHEW WAI  |  WEDNESDAY, 4 MAR 2026
... will manage end-to-end service operations such as data centre design, network buildout, operations and maintenance, and customer acquisition. MAM took part in several digital infrastructure deals in the past two years, including offloading a prominent ...

TAL to create Pathways for simpler mental health claims

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
... 2024, and the discovery of insurers continuing to use blanket mental health exclusions despite the requirement to assess customer's individual circumstances from a report last year. Despite the Council of Australian Life Insurers (CALI) is now developing ...

Life insurer sanctioned for invalid access to customer information

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
... area that did not. They were unaware valid consent had not been obtained. The insurer identified the issue following a customer complaint in early 2024. It had not been detected through the insurer's own quality assurance and monitoring processes, the ...

AFCA expands C-suite with three hires

ELIZA BAVIN  |  TUESDAY, 3 MAR 2026
... (AFCA) has announced three new C-suite appointments. In two newly created roles, Deborah Jenkins has been appointed chief customer officer and Stevie-Ann Dovico has been appointed chief technology officer. Brigid Parsonson has also been appointed as ...

MLC completes full Retirement Boost rollout for advisers

RIDDHIMA TALWANI  |  MONDAY, 2 MAR 2026
... solution will be life changing for many and is the future of retirement in Australia," she said. MLC's director of customer innovation Ashton Jones said it is simple to sign up for the product, with clients only required to make an election on their ...

Strategic simplification lifts ClearView's profits

MATTHEW WAI  |  THURSDAY, 26 FEB 2026
... cost-to-income ratio (down 1.7% to 17.9%). It will also build a digital front-end that offers a multi-device single view of the customer and seamless back-end integration, with the first phase currently scheduled to roll out in the second half. The result ...

AFCA receives record complaints in 2025

MATTHEW WAI  |  THURSDAY, 26 FEB 2026
... this is a pivotal moment for the financial services sector to lift standards and deliver more consistent, accessible and customer-focused outcomes for their customers," Locke said.

Iress sticks to simplification plan, will consider "bona fide" takeover bids

RIDDHIMA TALWANI  |  WEDNESDAY, 25 FEB 2026
... segments," Iress said. Iress said it will continue to advance its strategy of product-led execution, capital discipline and customer focus in 2026. It expects FY26 revenue to be in the range of $520-$528 million with cash EBITDA of $116-$123 million ...

Zurich Financial Services to acquire ClearView

KARREN VERGARA  |  TUESDAY, 24 FEB 2026
... ClearView's established in-market product and advice relationships and represents a clear opportunity to develop the customer experience and competitive offering in the Australian life insurance market."

Product showcase: Strength amid noise

STAFF WRITER  |  FRIDAY, 20 FEB 2026
... mission-critical, deeply embedded enterprise software companies. These are systems that are difficult to replace, essential to customer operations, and typically have strong, contracted recurring revenue." The software sector is evolving rapidly and ...