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Showing 51 - 60 of 5285 results for "customer"

'We've let our members down': Watson

ELIZA BAVIN  |  TUESDAY, 17 MAR 2026
... sentiment may be the same, a change in terminology won't actually address the underlying issues. "It's not a question of 'customer' or 'member', to be frank. Look at what we've seen in the past with the way large financial services institutions have ...

Massive Acenda job cuts ire former staff

KARREN VERGARA  |  TUESDAY, 17 MAR 2026
... businesses together has meant designing a new organisational structure that will enable us to deliver on our strategy and our customer commitments." This new structure will be in place by the beginning of the second quarter. "We recognise this has a ...

CALI pushes for advice reforms as Australians turn to AI

RIDDHIMA TALWANI  |  TUESDAY, 17 MAR 2026
More Australians are turning to artificial intelligence (AI) for insurance advice, underscoring the need for the government to deliver on its advice reforms, the Council of Australian Life Insurers (CALI) said. Research by CALI found three in five Australians ...

FEAL names Fund Executive of the Year

ELIZA BAVIN  |  FRIDAY, 13 MAR 2026
... products. CareSuper's insourced administration has achieved sector-leading outcomes, including the top national ranking for customer experience from CSBA, a Net Promoter Score of +77, 90% member satisfaction, 91% ease of service, and 90% first contact ...

AFCA expands scam-related complaints, publication rules

KARREN VERGARA  |  FRIDAY, 13 MAR 2026
... receive scam funds and the unauthorised opening of accounts in scam-related complaints, even when the victim is not their customer. This means AFCA can look at the broader scam journey, from the actions of the victim's bank to the role of the receiving ...

Constant slams super funds over complaints handling

ELIZA BAVIN  |  THURSDAY, 12 MAR 2026
... a problem. Your customers are telling you, loud and clear through complaints. And listening and responding to them is customer service 101." Constant said it has become clear that the super sector needs to invest more in governance, capability, skills ...

National Reconstruction Fund makes $200m investment

ELIZA BAVIN  |  WEDNESDAY, 11 MAR 2026
The National Reconstruction Fund Corporation (NRFC) is making a $200 million hybrid note investment in ASX-listed cloud, cybersecurity, and telecoms provider Macquarie Technology Group. The NRFC said the investment is to help ensure critical digital ...

Australians unlock only 1% of $600bn in home equity: Deloitte

MATTHEW WAI  |  MONDAY, 9 MAR 2026
A new study reveals that around $600 billion of home equity can be unlocked through structured equity release products, yet only a fraction has been used thus far. Deloitte's 2026 Australian Reverse Mortgage Survey - compiled in collaboration with Heartland ...

Product showcase: Follow the leaders

STAFF WRITER  |  MONDAY, 9 MAR 2026
... MS Oberoi, founder of Oberoi Hotels. "He had a frontline obsession; well into his nineties, he would walk down to the customer suggestion box in the hotel lobby, take out the suggestions, hold them so close to his eyes that they touched his nose because ...

ASX partners with LSEG to upgrade derivatives platform

RIDDHIMA TALWANI  |  FRIDAY, 6 MAR 2026
ASX will partner with LSEG to modernise and upgrade its derivatives trading platform. ASX 24 trades the Australian and New Zealand interest rate, equity and commodity futures and options markets, supporting some of the world's longest trading hours. ...