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Showing 51 - 60 of 5327 results for "customer"

Russell Investments wins $8.6bn mandate

ELIZA BAVIN  |  WEDNESDAY, 27 MAY 2026
Russell Investments has been appointed by Income Insurance, a Singapore-based composite insurer, to manage an $8.6 billion foreign exchange (FX) overlay mandate across its global investment portfolio. Income Insurance manages a diversified $33.6 billion ...

ASX tech spend drives capex to $200m

KARREN VERGARA  |  WEDNESDAY, 27 MAY 2026
... adding governance and independence workstreams to address key inquiry findings. The money has also been allocated to customer-driven growth initiatives and market innovation, such as new data and technology initiatives, expanding derivatives product ...

Westpac fined $26m for financial hardship neglect

KARREN VERGARA  |  WEDNESDAY, 27 MAY 2026
Major bank Westpac has copped a $26 million fine for neglecting customers facing financial hardship over a six-year period. The Federal Court found the bank failed 277 customers facing financial troubles by not providing a written response to their ...

Heightened cyber threats require greater accountability on governance

MATTHEW WAI  |  WEDNESDAY, 27 MAY 2026
... implement a sound security foundation. He said as Eightcap continues to scale, the business was outgrowing its legacy customer relationship management (CRM) system, which creates compliance risks in many ways. "We have many tools that the team had to ...

ATO sounds alarm as Payday Super deadline nears

VINNY VUCAGO  |  MONDAY, 25 MAY 2026
The Australian Taxation Office has urged employers to act immediately ahead of the introduction of Payday Super on July 1, warning businesses have just five weeks remaining to prepare for one of the biggest changes to the superannuation system in years. ...

AFCA appoints lead superannuation ombudsman

VINNY VUCAGO  |  MONDAY, 25 MAY 2026
... week, AFCA warned that while many financial services firms had established sound hardship and vulnerability frameworks, customer outcomes remained inconsistent due to operational failures and poor execution. The report identified issues including inconsistent ...

Financial services failing to provide consistent outcomes: AFCA

MATTHEW WAI  |  FRIDAY, 22 MAY 2026
... "not consistently" adjusted to their frameworks in response. AFCA said it highlights the importance of systems across customer touchpoints and enable appropriate escalation or flexibility where required. "Taken together, the matters reviewed this period ...

QIC Ventures helps raise $25m for defence tech company

KARREN VERGARA  |  MONDAY, 18 MAY 2026
QIC Ventures has led the $25 million raise for homegrown defence technology manufacturer Arkeus, which can detect targets eight times further than competitors. Arkeus is used by the Australian Army and US Department of Defense, also known as the US ...

ACCC approves Zurich's ClearView takeover

KARREN VERGARA  |  MONDAY, 18 MAY 2026
The Australian Competition and Consumer Commission (ACCC) has given Zurich Financial Services its blessing to acquire ClearView Wealth. Zurich Financial Services is offering 65 cents for each ClearView share to value the takeover at about $425 million. ...

Aequitas hires former Vanguard consultant

MICHELLE BALTAZAR  |  THURSDAY, 14 MAY 2026
... of strategy and client delivery. Ross had worked at Commonwealth Bank as senior process manager at CommSec product & customer experience.