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Showing 11 - 20 of 5285 results for "customer"

Westpac fined $26m for financial hardship neglect

KARREN VERGARA  |  WEDNESDAY, 27 MAY 2026
Major bank Westpac has copped a $26 million fine for neglecting customers facing financial hardship over a six-year period. The Federal Court found the bank failed 277 customers facing financial troubles by not providing a written response to their ...

Heightened cyber threats require greater accountability on governance

MATTHEW WAI  |  WEDNESDAY, 27 MAY 2026
... implement a sound security foundation. He said as Eightcap continues to scale, the business was outgrowing its legacy customer relationship management (CRM) system, which creates compliance risks in many ways. "We have many tools that the team had to ...

ATO sounds alarm as Payday Super deadline nears

VINNY VUCAGO  |  MONDAY, 25 MAY 2026
The Australian Taxation Office has urged employers to act immediately ahead of the introduction of Payday Super on July 1, warning businesses have just five weeks remaining to prepare for one of the biggest changes to the superannuation system in years. ...

AFCA appoints lead superannuation ombudsman

VINNY VUCAGO  |  MONDAY, 25 MAY 2026
... week, AFCA warned that while many financial services firms had established sound hardship and vulnerability frameworks, customer outcomes remained inconsistent due to operational failures and poor execution. The report identified issues including inconsistent ...

Financial services failing to provide consistent outcomes: AFCA

MATTHEW WAI  |  FRIDAY, 22 MAY 2026
... "not consistently" adjusted to their frameworks in response. AFCA said it highlights the importance of systems across customer touchpoints and enable appropriate escalation or flexibility where required. "Taken together, the matters reviewed this period ...

QIC Ventures helps raise $25m for defence tech company

KARREN VERGARA  |  MONDAY, 18 MAY 2026
QIC Ventures has led the $25 million raise for homegrown defence technology manufacturer Arkeus, which can detect targets eight times further than competitors. Arkeus is used by the Australian Army and US Department of Defense, also known as the US ...

ACCC approves Zurich's ClearView takeover

KARREN VERGARA  |  MONDAY, 18 MAY 2026
The Australian Competition and Consumer Commission (ACCC) has given Zurich Financial Services its blessing to acquire ClearView Wealth. Zurich Financial Services is offering 65 cents for each ClearView share to value the takeover at about $425 million. ...

Aequitas hires former Vanguard consultant

MICHELLE BALTAZAR  |  THURSDAY, 14 MAY 2026
... of strategy and client delivery. Ross had worked at Commonwealth Bank as senior process manager at CommSec product & customer experience.

ASX names Lofthouse's successor

MATTHEW WAI  |  THURSDAY, 14 MAY 2026
Despite only announcing its interim chief executive late last month, the ASX has named the permanent successor of current chief executive Helen Lofthouse, who is set to leave the bourse at the end of the month. Anthony Attia of Euronext, the European ...

ASX not in a rush to pick next chief executive: Chair

RIDDHIMA TALWANI  |  TUESDAY, 12 MAY 2026
ASX chair David Clarke said the market operator does not want to rush the appointment of its next chief executive. Speaking at the Australian Shareholders' Association 2026 Investor Conference in Melbourne last week, Clarke said succession planning ...