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Showing 11 - 20 of 5330 results for "customer"

Superhero partners for crypto push

KARREN VERGARA  |  MONDAY, 10 AUG 2026
... Avalanche and Aave. Superhero chief executive John Winters said the partnership positions the platform to meet growing customer demand while laying the groundwork for future innovation. "As the world of digital assets and tokenisation steps into a new ...

Super funds failing on death benefit comms: SCA

RIDDHIMA TALWANI  |  MONDAY, 10 AUG 2026
... million Australians didn't have a death benefit nomination with their super fund. "Again, funds are dropping the ball on customer service, and it is leading to real consumer harm. Reducing avoidable delays and uncertainty for grieving families is a no ...

Life CCC unveils FY27 priorities

MATTHEW WAI  |  MONDAY, 10 AUG 2026
The Life Code Compliance Committee (Life CCC) has laid out its priorities for the current financial year, including providing the necessary support required for the upcoming implementation of the revised Life Code (Code). The focus in FY27 is largely ...

IFS recovers record $250m in unpaid super

RIDDHIMA TALWANI  |  FRIDAY, 7 AUG 2026
Industry Fund Services (IFS) has recovered a record $250 million in unpaid superannuation in the 2025-26 financial year, bringing its total recoveries to $2.5 billion since the service commenced. This comes just a month after the Payday Super reform ...

AMP delivers 33% profit jump

ELIZA BAVIN  |  THURSDAY, 6 AUG 2026
... "AMP's first half results reflect the momentum we are building as we grow our wealth and retirement businesses, deepen customer engagement and maintain a disciplined approach to capital management," Vernon said. "Demand continues to grow for our market-leading ...

Bain Capital snaps up Gong cha in global growth push

VINNY VUCAGO  |  THURSDAY, 6 AUG 2026
... cha has built a sizable franchising pipeline. The strategy will also focus on product innovation, digital marketing and customer loyalty initiatives. Bain Capital partner Naofumi Nishi said Gong cha's franchise model and brand recognition positioned ...

ASIC suspends AFSL of GFA Capital Markets

RIDDHIMA TALWANI  |  THURSDAY, 6 AUG 2026
... whole of industry review. ASIC's CFD sector review achieved industry-wide improvements in target market determinations, customer onboarding processes, reporting compliance and monitoring of customer trading outcomes, the regulator said.

SMC questions SCA's 'mystery caller' report

RIDDHIMA TALWANI  |  WEDNESDAY, 5 AUG 2026
... Superannuation Call Centre Experience Report by Super Consumers Australia (SCA). The data within the report was based on 1000 customer telephone enquiries, or 50 'mystery shopping' calls to 20 super funds between 7 August to 15 October 2025. ...

Advice complaints see biggest increase in FY26: AFCA

MATTHEW WAI  |  TUESDAY, 4 AUG 2026
... services businesses are failing to provide consistent outcomes due to its fragmented resolution frameworks. AFCA chief customer officer Deborah Jenkins said despite most practices remaining compliant, the detriment from a single incident is too significant. ...

HSBC Australia sells $36b retail loan book to Blackstone

RIDDHIMA TALWANI  |  FRIDAY, 31 JUL 2026
HSBC Australia will sell its portfolio of local home loans and personal loans valued at $36 billion to Blackstone. The sale is expected to complete in the first half of 2027, subject to regulatory approval. The remainder of HSBC Australia's retail ...