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Showing 141 - 150 of 5285 results for "customer"

Acenda confirms leadership team

MATTHEW WAI  |  TUESDAY, 21 OCT 2025
... Andrew Beevors will transition into the role of group claims and innovation officer, responsible for claims function and customer care. He is currently Acenda's chief claims and transformation officer for almost two years. Further, current Resolution ...

Public feedback welcomed for Life Code improvements

MATTHEW WAI  |  MONDAY, 20 OCT 2025
The independent review of the Life Insurance Code of Practice (Life Code) has released a consultation paper, setting out key questions to stakeholders and the public on how the Life Code can improve consumer benefits and insurers' conduct. The review ...

Federal Court dismisses Freedom Insurance staff allegations

KARREN VERGARA  |  FRIDAY, 17 OCT 2025
... November 2017 and October 2018. ASIC alleged that they were involved in prioritising driving insurance sales rather than customer needs. ASIC also claimed that Cohen breached his directors' duties. The now-defunct Freedom Insurance made headlines ...

BUSSQ streamlines product offering

JAMIE WILLIAMSON  |  THURSDAY, 16 OCT 2025
... competitive and value for money". The fund added: "It enables the future digital roadmap for members, simplifying the customer experience in making informed choices." "All members will have access to features such as transferring cover from another fund ...

Macquarie sells data centres in landmark deal

JAMIE WILLIAMSON  |  THURSDAY, 16 OCT 2025
Macquarie Asset Management has pocketed more than $60 billion offloading Aligned Data Centers - the largest transaction to date for data centres. Macquarie sold Aligned Data Centers to a consortium comprising BlackRock's Global Infrastructure Partners ...

APRA lifts final Westpac capital add-on

KARREN VERGARA  |  WEDNESDAY, 15 OCT 2025
... its culture, governance and accountability, and address the root causes of these issues. Westpac then established the Customer Outcomes and Risk Excellence (CORE) Program and appointed an independent reviewer. The first $500 million tranche was removed ...

NAB announces Private Wealth, nabtrade hires

ELIZA BAVIN  |  TUESDAY, 14 OCT 2025
Well-known Commonwealth Bank (CBA) market commentator Tom Piotrowski has jumped ship to join NAB Private Wealth and nabtrade. In his new role as nabtrade head of market insights, Piotrowski will spearhead NAB Private Wealth and nabtrade's financial ...

ASIC targets funds over 'disappointing' retiree communications

ELIZA BAVIN  |  TUESDAY, 14 OCT 2025
ASIC has slammed superannuation trustees for poor retirement communications practices, finding that many funds are missing opportunities to engage with members throughout retirement and provide more meaningful support. ASIC's review, Report 818 From ...

Insurers design framework for dealing with mental health claims

MATTHEW WAI  |  MONDAY, 13 OCT 2025
... is to ensure an experience that is fair, transparent, and consistent for every Australian, no matter which insurer a customer turns to." It comes as mental health conditions are now the fastest-growing cause of life insurance claims, particularly impacting ...

Netwealth separates itself from First Guardian: 'A case of fraud'

ELIZA BAVIN  |  THURSDAY, 9 OCT 2025
... administration and reporting for our users, as part of our mission to continuously improve efficiencies, user experiences and customer options as we expand our platform to serve greater segments of the Australian wealth management industry including ...