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Showing 181 - 190 of 5330 results for "customer"

Morningstar DBRS expands into regional Australia

ANGELIQUE MINAS  |  WEDNESDAY, 29 OCT 2025
Global credit rating agency Morningstar DBRS (Morningstar) has announced its expansion into the Asia Pacific region with the opening of a new regional hub in Australia. The Sydney hub will function as a service center for the broader Asia Pacific region. ...

MLC sets sights on top super funds

ELIZA BAVIN  |  TUESDAY, 28 OCT 2025
... practice to our customers, and that's exactly what we intend to do," he said. Speaking at the same event, MLC chief customer officer Renee Howie said the fund is focusing its efforts on advertising and marketing to attract new members. "There are ...

Shield, First Guardian fallout calls for tougher scrutiny on research houses, licensee governance

MATTHEW WAI  |  FRIDAY, 24 OCT 2025
The fall of the Shield Master Fund and First Guardian Master Fund calls for tougher scrutiny of research houses and licensees to strengthen their governance framework, according to experts, who warn that an entrenched system requires an urgent shakeup. ...

Complaints still too high: AFCA annual review

ANGELIQUE MINAS  |  THURSDAY, 23 OCT 2025
The Australian Financial Complaints Authority's (AFCA) annual review shows that in FY25, and for the second consecutive year, more than 100,000 complaints were lodged. In investments and advice, large scale collapses in the financial advice industry ...

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
For much of the past year or so, there has been a great deal of focus on the superannuation industry and its processing of insurance claims, largely owing to immense delays at some of the largest institutions. Stories have emerged of the likes of AustralianSuper ...

Acenda confirms leadership team

MATTHEW WAI  |  TUESDAY, 21 OCT 2025
... Andrew Beevors will transition into the role of group claims and innovation officer, responsible for claims function and customer care. He is currently Acenda's chief claims and transformation officer for almost two years. Further, current Resolution ...

Public feedback welcomed for Life Code improvements

MATTHEW WAI  |  MONDAY, 20 OCT 2025
The independent review of the Life Insurance Code of Practice (Life Code) has released a consultation paper, setting out key questions to stakeholders and the public on how the Life Code can improve consumer benefits and insurers' conduct. The review ...

Federal Court dismisses Freedom Insurance staff allegations

KARREN VERGARA  |  FRIDAY, 17 OCT 2025
... November 2017 and October 2018. ASIC alleged that they were involved in prioritising driving insurance sales rather than customer needs. ASIC also claimed that Cohen breached his directors' duties. The now-defunct Freedom Insurance made headlines ...

BUSSQ streamlines product offering

JAMIE WILLIAMSON  |  THURSDAY, 16 OCT 2025
... competitive and value for money". The fund added: "It enables the future digital roadmap for members, simplifying the customer experience in making informed choices." "All members will have access to features such as transferring cover from another fund ...

Macquarie sells data centres in landmark deal

JAMIE WILLIAMSON  |  THURSDAY, 16 OCT 2025
Macquarie Asset Management has pocketed more than $60 billion offloading Aligned Data Centers - the largest transaction to date for data centres. Macquarie sold Aligned Data Centers to a consortium comprising BlackRock's Global Infrastructure Partners ...