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Showing 191 - 200 of 5285 results for "customer"

Mercer Super sued over 'longstanding and systemic' failures

JAMIE WILLIAMSON  |  THURSDAY, 14 AUG 2025
Mercer Super allegedly failed to report seven investigations it undertook into serious member services failures, including one into premiums charged to dead members being refunded incorrectly. Lodged with the Federal Court today, the proceedings allege ...

NAB fined over $15m for delaying hardship applications

MATTHEW WAI  |  THURSDAY, 14 AUG 2025
... conduct," Justice Neskovcin added. Under section 72 of the National Credit Code, lenders must consider varying a troubling customer's credit contract and advise the decision within specified timeframes. ASIC deputy chair Sarah Court said the decision ...

HSBC awarded Allianz Australia mandate

ELIZA BAVIN  |  THURSDAY, 14 AUG 2025
HSBC has been appointed global custodian and fund administrator for the general and life insurance businesses of Allianz operating in Australia. Allianz Australia selected HSBC after a competitive tender which was designed to identify a securities services ...

ASIC calls out super 'leaders and laggards'

ELIZA BAVIN  |  THURSDAY, 14 AUG 2025
... now are looking further afield, to truly know who they are serving. Some call this 'bank-like' but we think it is just customer-centric." While Constant said many funds are showing improvement in meeting requirements of the Covenant, she warned that ...

Adamantem Capital buys IT provider from EQT

MATTHEW WAI  |  WEDNESDAY, 13 AUG 2025
... support, we've grown to become one of Australia's leading IT services platforms, scaling our team, broadening our customer base and significantly expanding our capabilities across cloud, security and digital solutions," Assaf said. "EQT has been ...

MLC adds term deposits, ETFs to Expand

MATTHEW WAI  |  FRIDAY, 8 AUG 2025
... Australia, and the addition of ETFs within Expand Essential+ is a unique offering in market and meets this adviser and customer demand." MLC Expand has reduced fees across its multiple menus in June 2025. The announcement also follows the recent partnership ...

InterPrac hit with $22m in AFCA complaints

KARREN VERGARA  |  FRIDAY, 8 AUG 2025
... independent chair of its inaugural AFSL Governance Committee. She currently sits on the board of Insignia Financial, the Customer Owned Banking Code Compliance Committee, Infrastructure Specialist Asset Management and Income Asset Management. The committee ...

Treasury launches retirement phase consultations

KARREN VERGARA  |  FRIDAY, 8 AUG 2025
... retirement - and have access to information and support to choose the best retirement product for them," she said. MLC chief customer officer Renee Howie said MLC "strongly supports the government's focus on improving transparency, product innovation ...

CALI launches review of Life Code

ELIZA BAVIN  |  THURSDAY, 31 JUL 2025
... that it be registered with the regulator underline's a commitment to continually improving and achieving positive customer outcomes," Delaney said. "Zurich looks forward to working with Mr Kell and the broader industry on this important task and ...

HUB24 recruits Vanguard sales manager

MATTHEW WAI  |  THURSDAY, 31 JUL 2025
HUB24 has appointed a leader to its platform growth team, who will be responsible for building industry relationships once he takes the reins on September 2. Matt Willis has been appointed to the newly created role of executive general manager, platform ...