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Showing 271 - 280 of 500 results for "Satisfaction"

Narev points to GFC for bank dissatisfaction

JAMIE WILLIAMSON  |  WEDNESDAY, 19 OCT 2016
... ability of individual customers and whistleblowers to be heard. "Now, the reality is the Commonwealth Bank customer satisfaction is higher than it ever has been. But we need to realise that increasingly we are going to be judged by the consistency of ...

Super members should face "better off test"

DARREN SNYDER  |  TUESDAY, 4 OCT 2016
... according to the report. ISA chief executive David Whiteley said: "The apparent flow of members from funds with better satisfaction and performance to inferior funds is not what we would expect in a competitive market with informed consumers. "These ...

Super inefficiencies coming to the fore

DARREN SNYDER  |  TUESDAY, 20 SEP 2016
... differences between superannuation funds. This inhibits competition within the system and can lead to sub-optimal satisfaction amongst superannuation members when their expectations are not met at claim time," Fox said. "We consider that to improve competition ...

Westpac tops S&P ESG index

ALEX BURKE  |  MONDAY, 12 SEP 2016
... development," which included leadership development programs and flexible hours, have led to higher levels of employee satisfaction. The report also hailed Westpac's commitment towards improving risk management practices in its investment and lending ...

New platform allows super funds to share data with partners

MARK SMITH  |  WEDNESDAY, 31 AUG 2016
... partners to collaborate with their data in a secure and encrypted environment to help improve member retention and satisfaction. Empirics, which is part of Link Group's information, digital and data solutions division, provides data visualisation, analytics ...

CFS adds aged care annuity to FirstChoice

KERRIE SYDEE  |  MONDAY, 29 AUG 2016
... retirement platform, as rated by advisers. "Offering leading retirement products on our platform results in stronger satisfaction and longer relationships with clients." Chun added being able to provide access to annuities on platform makes it easier ...

Risk advice revenue falls 7pc in 2016

KERRIE SYDEE  |  WEDNESDAY, 24 AUG 2016
... easier for planner to recommend an insurer if the client has already heard of them." BT Life achieved the highest user satisfaction among life insurers, followed by AIA Australia and TAL. OnePath continued to lead the life insurance market by share of ...

Retiree expenditure remains modest: study

DARREN SNYDER  |  TUESDAY, 23 AUG 2016
... households, including wealthy ones, have relatively modest expenditure and - on average - have the highest financial satisfaction." ACFS executive director, Professor Rodney Maddock, said the report's findings provided important evidence in the discussion ...

CBA posts record profit despite dip from wealth division

MARK SMITH  |  WEDNESDAY, 10 AUG 2016
... affected by a high profile Fairfax investigation. Commonwealth Bank ranked outright number one for retail customer satisfaction for each month during the financial year, and ranked first or equal first in all key segments of business customer satisfaction ...

Super funds struggling as member engagement decreases

ALEX BURKE  |  MONDAY, 8 AUG 2016
... whose engagement decreased from 47.4% to 41.3%. Unsurprisingly, this also coincides with a slide in members' overall satisfaction with their super funds. In 2015, 73.5% of surveyed members were satisfied with their main super fund; this has fallen to ...