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Showing 311 - 320 of 500 results for "Satisfaction"

Client satisfaction up despite bad press

MARK SMITH  |  TUESDAY, 24 MAR 2015
... The paper examines advice sector trends in finance and operations, marketing and client acquisition and customer satisfaction, as well as innovation priorities for 2015. "The negative perception of the advice industry is coming largely from people who ...

Advisers need to provide multi-pronged services

ALEX BURKE  |  THURSDAY, 19 MAR 2015
... At the same time, the industry is yet to fully adapt to providing discrete advice, and respondents typically rated satisfaction with limited advice providers 11% lower than their comprehensive counterparts. Choi added, "The actual experiences of those ...

SMSF growth driven by investor satisfaction

ALEX BURKE  |  FRIDAY, 13 MAR 2015
The relative level of satisfaction with self-managed super fund (SMSF) performance is a likely driver for SMSFs' continued growth and significant market share, according to Roy Morgan Research. Roy Morgan's findings are based on a survey of 15,084 superannuation ...

Millionaire investors swell in 2014

LAURA MILLAN  |  MONDAY, 2 MAR 2015
... represented less than 1% of the growth in millionaire numbers. Investment Trends surveyed private banking client satisfaction and found that ANZ Private Bank edged ahead of NAB Private. According to Guiamatsia, ANZ's "Grow Centre, in particular, has ...

Only a quarter of Australians contributing to reach retirement goals

ALEX GAMBOTTO-BURKE  |  FRIDAY, 27 FEB 2015
... goal, according to a survey commissioned by Club Plus Super. Club Plus surveyed 1,358 fund members to gauge customer satisfaction and analyse member trends concerning financial needs, retirement goals and interest in SMSFs. According to the results ...

MLC fund is Roy Morgan retail super fund of the year

ALEX BURKE  |  THURSDAY, 19 FEB 2015
MLC-owned Plum has been named retail super fund of the year by participants in Roy Morgan's customer satisfaction awards. Given the same award last year, Plum is MLC's main corporate super provider. "This award is testament to our commitment to delivering ...

ANZ Australia CEO steps down, replacement announced

LAURA MILLAN  |  MONDAY, 16 FEB 2015
... consistent above system growth in home and business lending, a stronger funding profile and high levels of customer satisfaction and staff engagement," ANZ chief executive Mike Smith said.

St George head of advice joins Anne Street

LAURA MILLAN  |  MONDAY, 9 FEB 2015
... success, not just in terms of growing businesses, but also in creating high-performing teams and increasing client satisfaction," said chief executive Michael Adamson. Since ASIC raised concerns about the group's SMSF advice back in September 2013, Anne ...

Retail funds still unable to match industry fund popularity

LAURA MILLAN  |  TUESDAY, 3 FEB 2015
Industry superannuation funds remain unbeaten when it comes to member satisfaction with their financial performance, a Roy Morgan survey confirms. Industry funds have been ahead of retail funds every month since the Roy Morgan Single Source survey began ...

Technology polarising retail property spaces

ALEX BURKE  |  WEDNESDAY, 21 JAN 2015
... this, said TH Real Estate director of UK shopping centres Chris Pyne, is that consumers have a "need for immediacy of satisfaction." "People are glued to their cellphone units," he added, "and whether that's for price comparison purposes or for actual ...