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Showing 331 - 340 of 500 results for "Satisfaction"

Greens slam CBA executives pay rise

LAURA MILLAN  |  TUESDAY, 19 AUG 2014
... took a pay rise of 3% or $235,583 in 2014. Narev's salary was $8.1 million, including bonuses linked to customer satisfaction and shareholder returns. CBA head of wealth management Annabel Spring's remuneration was up 8%, to $3.2 million, for the year ...

Do not take adviser loyalty for granted: research

LAURA MILLAN  |  TUESDAY, 12 AUG 2014
... platforms from any provider they wish has increased from 28% in 2013 to 35% this year. Similarly to last year, adviser satisfaction with platforms is at an all-time high. However, 18% of planners who play some role in platform selection intend to look ...

Unmet SMSF advice needs a boon for advisers

ALICE URIBE  |  THURSDAY, 31 JUL 2014
... planning (27%), Age Pension and other entitlements (27%) and SMSF pension strategies (24%). These figures coincide with satisfaction for advisers being at its highest since the global financial crisis (GFC). The overall proportion of SMSFs using a financial ...

Planners in urgent need of better tech: research

LAURA MILLAN  |  TUESDAY, 15 JUL 2014
... they can be more efficient, but also showing their value to their clients in client reviews," Peker said. Overall satisfaction with software remained unchanged from the two previous years, at 3.5 or "Good." Midwinter's AdviceOS software received the ...

CBA unveils tougher adviser standards

LAURA MILLAN  |  MONDAY, 14 JUL 2014
... Perkovic said. Today, a balanced scorecard remuneration model values ongoing advice reviews, upfront advice, customer satisfaction and compliance. CBA has so far spent $25 million in the "supervision and monitoring of advisers." This includes online ...

CBA opens up compensation review to all advice clients

LAURA MILLAN  |  THURSDAY, 3 JUL 2014
... bank's planning businesses have changed and now take into consideration "ethical and proper behaviour and customer satisfaction." Reflecting on the bank's approach to the scandals and the Senate investigation, Narev admitted that "the business believed ...

Retail fund members most unsatisfied: Roy Morgan

JAMES FERNYHOUGH  |  WEDNESDAY, 2 JUL 2014
Retail funds continue to underperform industry funds when it comes to member satisfaction, but the gap is closing, according to the latest Roy Morgan research. The research found that 55.8% of industry fund members were satisfied with their fund's financial ...

Retail fund members most unsatisfied: Roy Morgan

JAMES FERNYHOUGH  |  WEDNESDAY, 2 JUL 2014
Retail funds continue to underperform industry funds when it comes to member satisfaction, but the gap is closing, according to the latest Roy Morgan research. The research found that 55.8% of industry fund members were satisfied with their fund's financial ...

CBA leads on client satisfaction despite planning scandals

LAURA MILLAN  |  TUESDAY, 27 MAY 2014
The scandals in Commonwealth Bank's (CBA) financial planning unit have not affected its clients' satisfaction, which is the highest of the big four banks. Clients rated their satisfaction with CBA advisers at 84.2% in the year to March 2014, a Roy Morgan ...

NAB CEO Clyne to retire

ALICE URIBE  |  THURSDAY, 3 APR 2014
... Personal Bank, grown our already strong position in business banking, and achieved material improvements in customer satisfaction and reputation. We have also worked methodically through our legacy issues while still making transformational change in ...