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Showing 221 - 230 of 499 results for "Satisfaction"

Smaller super funds lead Roy Morgan rankings

HARRISON WORLEY  |  MONDAY, 30 APR 2018
An industry super fund with $8.1 billion in funds under management has topped the Roy Morgan Superannuation Satisfaction Report for the seventh month in a row. Tasplan, the industry superfund with 145,000 members, has again topped the Roy Morgan monthly ...

ANZ blames systems for inadequate controls: RC

KARREN VERGARA  |  MONDAY, 23 APR 2018
... revenue over client's best interests, and wondered why a leader board that incentivises advisers to achieve customer satisfaction or quality advice couldn't be used instead. Rixon said this was something she never considered or was discussed in the bank ...

AustralianSuper boosts digital capabilities for engagement

JAMIE WILLIAMSON  |  TUESDAY, 10 APR 2018
... exchanges via in-app messaging between the fund and its members. The added functionality has received an overall customer satisfaction score of 92%, with AustralianSuper also planning to integrate its existing 'Ash' chatbot with the app feature to efficiently ...

Commonwealth Bank parts with Narev-era executives

KANIKA SOOD  |  MONDAY, 26 MAR 2018
... has translated it into practical opportunities for our clients, which have in turn led to industry-leading customer satisfaction. More broadly, Kelly has been a major contributor over time to CBA's wider strategy," Narev said. Rosmarin's role will be ...

Aussies turn to online trading in droves

JAMIE WILLIAMSON  |  WEDNESDAY, 21 MAR 2018
... value, and there are signs that brokers' relentless focus on innovation is starting to have an impact." In terms of satisfaction among online investors, Bell Direct remained number one for overall satisfaction, followed closely by CMC Markets. CommSec ...

2018: The year of scaled advice

JAMIE WILLIAMSON  |  TUESDAY, 27 FEB 2018
... members' funds under advice. Recent Roy Morgan data shows UniSuper ranks third among industry funds for consumer satisfaction, with 66.4% of members reporting positively. This was an increase of 3.9 percentage points over a 12 month period. QSuper had ...

CBA puts away $500m for regulatory costs

DARREN SNYDER  |  WEDNESDAY, 7 FEB 2018
... months the group has "focused a great deal of effort on fixing our mistakes, and becoming a better bank." "Customer satisfaction has remained high, and customers are doing more with us, with transaction account volumes a stand-out," Narev said. "We have ...

CMC Markets hires head of sales trading

KARREN VERGARA  |  THURSDAY, 1 FEB 2018
... features. CommSec topped the category for the most highly regarded mobile platform. The research also found the overall satisfaction with the online broking industry increased for the first time since 2015, as 85% of online investors deem their preferred ...

2017 AGMs less tumultuous: ASIC

KARREN VERGARA  |  TUESDAY, 30 JAN 2018
... governance Karin Halliday said the 2016 AGM season put a spotlight on 'soft hurdles', which encompassed achieving customer satisfaction, employee safety standards and diversity targets. But many shareholders questioned why chief executives were being ...

Commonwealth Bank appoints new chief executive

JAMIE WILLIAMSON  |  MONDAY, 29 JAN 2018
... employer of choice for gender and social diversity. It has also achieved and sustained industry-leading customer satisfaction ratings, through continued investment in its people and its technology advantage," Livingstone said. She noted that CBA's total ...