Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 1361 - 1370 of 5293 results for "customer"

Australian Ethical continues growth trajectory

ELIZABETH MCARTHUR  |  WEDNESDAY, 24 FEB 2021
... management grew by 30% during the period to $5.05 billion. Net inflows were at a record high of $422 million, up 43%. Customer numbers across investments and super increased by 22%. Operating revenues increased by 10% to $25.6 million, but this was partially ...

HUB24 lifts inflows, profit flat

ANNABELLE DICKSON  |  TUESDAY, 23 FEB 2021
... Alcock said the results show HUB24 continues to set new records. "Our continued investment in innovation and focus on customer service excellence has been recognised this week with the company being awarded Australia's Best Platform Overall by Investment ...

Industry fund expands leadership team

KARREN VERGARA  |  MONDAY, 22 FEB 2021
... team and add value to board and committee deliberations. The Melbourne-based fund also appointed Jinglu McLay as head of customer experience, who has over 17 years' experience in customer experience transformation and management consulting across ...

Macquarie to profit off severe weather

ANNABELLE DICKSON  |  MONDAY, 22 FEB 2021
Macquarie Group has increased its short-term guidance as demand rises for gas and power in Texas after severe weather conditions caused the collapse of its local electricity supply. Macquarie expects its annual profit to increase by between 5% and 10% ...

BOQ acquires ME Bank

ELIZABETH MCARTHUR  |  MONDAY, 22 FEB 2021
... to Australia's big four banks. "Today's announcement is another major step in our strategy to be the leading customer-centric alternative to the big banks. With the addition of the ME Bank business, BOQ now has material scale and a compelling ...

Aon, WTW merger will reduce competition: ACCC

ELIZA BAVIN  |  FRIDAY, 19 FEB 2021
The ACCC has flagged concerns over Aon's proposed merger with Willis Towers Watson (WTW), throwing a spanner in the works for the two companies. The ACCC said Aon and WTW are two of the three largest providers of commercial risk, reinsurance and employee ...

The future of quality advice: SMSFA

ANNABELLE DICKSON  |  THURSDAY, 18 FEB 2021
... Ryan and Deloitte partner Tim Worner expect the advice industry to get bigger and could move away from the traditional customer segments of high-net worth and mass affluent. But, they agreed, without adopting the lessons of the past, it is unlikely to ...

ANZ posts 54% profit rise

ELIZA BAVIN  |  THURSDAY, 18 FEB 2021
... volatile period," Elliott said. Elliott said on the operational side the bank successfully managed a significant increase in customer and transaction values while keeping costs in check. He said the majority of ANZ employees are still working remotely ...

Westpac prioritises risk management

KARREN VERGARA  |  WEDNESDAY, 17 FEB 2021
... to be pain points. The enforceable undertaking with APRA is on track, the bank said, adding that it is expanding its Customer Outcomes and Risk Excellence (CORE) Program to address financial and non-financial risks. Last December, APRA found that Westpac ...

CBA guilty of deceptive conduct

ELIZA BAVIN  |  WEDNESDAY, 17 FEB 2021
The Federal Court has found Commonwealth Bank of Australia made false or misleading statements and engaged in deceptive conduct on over 12,000 occasions. Justice Lee found that CBA breached financial services law 12,119 times when charging a rate of ...